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cant access laptop wont recognise password


nonowtatall

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i cant access my laptop it keeps putting a box up with a red cross in the top left hand corner and it nsays this C:\windows\system32\keymgr.dll is either notdesigned to runon windows or it contains an error try installing the program again using the original instalation media or contact yoursystem adminiastrator or software vendor for support LogonUI.exe-Bad image what can i do to put this right as i am desperate i wish i had never put a password in now

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Nontek

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Two important questions - What OS? Do you have an Original OS Disc?

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nonowtatall

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hi nontec i have an asus with windows7 home edition but i never got a disc when i bought it i also tells me that the user profile service failed the logon

user profile cannot be loaded

i can access my laptop when i go into safe mode

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nonowtatall

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hello nontec it also tells me in a box SMARTLOGON.EXE APPLICATION ERROR then a red x and the applicationwas unable to start correcly (0xc0000006) click to close application

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Nontek

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Well that is good, Safe Mode may be your savior.

While in safe mode you should be able to create for yourself a New Profile (with Administrative right). Then run scannow to try and do a repair.

create new profile

scannow

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nonowtatall

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hello nontec when i go into usr accounts the add or rmove accounts wont open there is a yellow and blue shield next to it but the change your password and remove your password are clear and open when clicked should i chance doing that

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Nontek

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I guess yes, if nothing else works, worth a chance.

Or it would probably be better to try a System Restore while in safe mode, back to before you had this problem.

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timjonessupport

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I've used a repair tool from click here which you can use to reset all windows passwords, used it a few times on clients computers which works a treat.

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