We use cookies to provide you with a better experience. If you continue to use this site, we'll assume you're happy with this. Alternatively, click here to find out how to manage these cookies

hide cookie message
Contact Forum Editor

Send an email to our Forum Editor:


PLEASE NOTE: Your name is used only to let the Forum Editor know who sent the message. Both your name and email address will not be used for any other purpose.

Tech Helproom


It's free to register, to post a question or to start / join a discussion


 

Restarts during S.AntiSpyware scan and freezes. Help please?


buel

Likes # 0

Hi, My laptop has been freezing lately so I tried to run a SuperAntiSpyware scan but it restarts during it so I am stuck what to do. I have completed Avast and Malwarebytes scans and have not found anything. Oddly, the Firefox tabs' borders I have open seem to have a slight transparent look to them. Might be nothing to do with my problems but does seem odd.

Any help would be appreciated!

Like this post
buel

Likes # 0

This is what also happens halfway through the scan: http://i199.photobucket.com/albums/aa214/craigten/310520131399.jpg

Like this post
rdave13

Likes # 0

Does it happen only whan you scan? Had similar with HP laptop and was a faulty motherboard after grandaughted hammered seven bells out of the keyboard :( It could be a faulty connection somewhere.

Like this post
buel

Likes # 0

It sometimes does it when I scan, it mainly just restarts Im afraid (not during the other 2 scans I mentioned)

Other symptoms are that after viewing a particular page (any page), it resorts to bring up a different page (not a sinister page, just a forum I have up)

Like this post
Jock1e

Likes # 0

Did you delete anything from Superantispyware during the week as it gave out a false positive and folk who deleted it ended up having problems.

Like this post
buel

Likes # 0

Nope, I haven't deleted a thing.

Like this post
buel

Likes # 0

Maybe I should try an online scan?

Like this post
rdave13

Likes # 0

You can certainly run an online scan. Seeing your link still makes me think it could be a connection/hardware problem somewhere and just a coincidence that scanning with SAS was the problem. Why not uninstall SAS, reboot, and see if it occurs again. Should be no problem as you still have Malwarebytes installed.

Like this post
buel

Likes # 0

Good thinking!

If you are right, I guess I should back up my laptop to my external HD asap. Are there any free back up programmes out there that you'd recommend, please?

Like this post
rdave13

Likes # 0

Don't use free backups as what little information is precious to me I use paid for programs. EaseUS Todo Backup Free is the best I can recommend but only from other users' recommendations.

http://www.todo-backup.com/products/home/free-backup-software.htm

Like this post
buel

Likes # 0

Thanks.

Also, when I try to update the SuperAntiSpyware programme the laptop crashes.

Can anyone advise of some good online scans please?

Like this post

Reply to this topic

This thread has been locked.



IDG UK Sites

Best January sales 2015 UK tech deals LIVE: Best New Year bargains and savings on phones, tablets,...

IDG UK Sites

Chromebooks: ready for the prime time (but not for everybody)

IDG UK Sites

Best Photoshop Tutorials 2014: 10 inspiring step-by-step guides to creating amazing art,...

IDG UK Sites

Complete guide to iPhone and iPad settings: Get to know iOS 8 Settings UPDATED