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PC stopped !! Dell Inspiron 6400


gmpy1

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My PC starts up right through to the Welcome screen,then stops at this ,a black panel top left....

Administrator.cmd.exe Microsoft Windows [Version 6.1.7601] Copyright 2009 Microsoft Corporation. All Rights reserved. C:\Windows\system32 C:\Windows\system32 C:\Windows\system32

I am not able to get any further , any ideas would be great fully received ,do bear in mind I am a silver surfer and. Bit dim!! Many thanks George's

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Fruit Bat /\0/\

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Windows 7?

Have you just used a virus removal tool?

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Jock1e

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Or have you tried to start up in safe mode by tapping F8 as the computer starts.

Then maybe click on last good configuration or system restore to see if any of those two help.

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gmpy1

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Hi thanks Yes windows 7 and yesI I had a virus's Threat which AVG Asked to clean/disinfect,On thinking back that's were the problem started George

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gmpy1

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Jock1e Yes tried that but it says no restore points..........I did system restore poins at least three times over the last three months de George

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gmpy1

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Jock1e Yes tried that but it says no restore points..........I did system restore poins at least three times over the last three months de George

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Jock1e

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I take it you used last good configuration and it did not work.

maybe try downloading Malwarebytes in safe mode with networking update and run that.

It should give you the pro version for a fortnights trial, accept that.

Malwarebytes

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Fruit Bat /\0/\

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Sounds as If AVG has removed some essential part of windows

You need to look at Windows Repair Your Computer options.

  • Startup repair - This automatically fixes problems that are preventing Windows from starting
  • System Restore - This will Restore Windows to an earlier point in time
  • Windows Complete PC Restore - This will completely restore your entire PC - programs, system settings and files - from a back up that you have previously created (Available in Windows Vista Business, Enterprise and Ultimate editions only)
  • Windows Memory Diagnostic Tool - This checks your computer's memory hardware for errors
  • Command Prompt - This opens a Command Window

With the Complete PC Restore Option you must have made a backup of your system, either on your hard drive or on a set of DVDs, in order to use this option. If you don't have a backup then don't use this option

How you access the repair options will depend upon whether you have a Windows installation disk or whether your operating system came pre-installed by your PC manufacturer.

Pre-Installed Options NOTE

If no repair options are available your PC manufacturer may have replaced the tools or customised them. Check your Computer Manual before proceeding.

1/ Start your PC

2/ If your PC has one operating system Press and Hold the F8 key as your PC starts. If the Windows Logo appear you will need to start again

3/ If you have a dual boot system a Boot option menu will appear. Highlight the Windows operating system and Press the F8 key

4/ In both cases, if all has gone well, an Advanced options screen will now appear

5/ Highlight the repair Your Computer option and Press Enter

6/ Select a keyboard layout, and then Click the Next button

7/ Next select your user Name and Enter your Password, then Click OK

8/ The recovery options should now appear

Windows Installation Disk NOTE

1/ make sure your PC can boot directly from the Windows DVD. Obviously, most modern PCs can. With older machines you may need to check the PC's BIOS

2/ Start the PC

3/ Immediately insert the Windows DVD into the DVD drive

4/ A Black screen will appear with the words 'Press any key to boot from CD or DVD'

5/ Press Any key to start the booting process

6/ A new screen will now appear with a progress bar. The legend say's 'Windows is loading files'

7/ After a few minutes the Microsoft copyright window ill appear and another small progress bar will be visible

8/ You will next see a Blue curtained screen

9/ After a short while the Language option screen will appear

10/ Select your language and keyboard language and the Click the Next button

11/ At the bottom left of the next screen - the Install screen, Click on the Repair Your Computer option

12/ The System recovery options will now search for your Windows installation

13/ Once the Windows installation has been located, Highlight it and then Click the Next button

14/ You are now presented with the set of recovery options

15/ Click on the Option you require and follow the onscreen prompts

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gmpy1

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Hi Guys Thanks for your input.I have found the following disk in my box , Operating System All ready Installed on your computer, Re'install DVD Windows Vista home Premium 32 bit

Way back a friend put 7 on this PC sadly he s no longer with us..which you were Kevin...but I don't think he removed the origanl OS Will this help George

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Fruit Bat /\0/\

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No you cannot use the vista disk to do a startup repair

However you can download and burn to DVD a window 7 repair disc from here

Boot with the CD and follow the instructions I posted earlier to do a start up repair

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gmpy1

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Thanks F B I need to use a friends PC to down load a disk, as I am away for ten days I will get back to you then. Good job I am allowed to use er selfs iPad De George

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