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Webplus X4 Installation ending prematurely


jonmac

Likes # 0

After replacing my PC with a locally built replacement running Win 8 as before my attempts to reinstall Serif Webplus X4 are not meeting with any success. They very quickly result in an error message saying that the installation setup "..ended prematurely because of an error. Your system has not been modified..."

I have tried disabling antivirus before installation and copying the CD to my hard drive without success. The error log file is incomprehensible to me. (see last few lines below) The builder of the PC tried an installation of Webplus X6 and the same thing happened. All other software installed OK.

Any suggestions?

MSI (c) (78:34) [06:22:59:123]: Invoking remote custom action. DLL: C:\Users\John\AppData\Local\Temp\MSI63D9.tmp, Entrypoint: MsiGetVer MSI (c) (78!94) [06:22:59:134]: PROPERTY CHANGE: Adding DXMajorVersion property. Its value is '4'. MSI (c) (78!94) [06:22:59:134]: PROPERTY CHANGE: Adding DXMinorVersion property. Its value is '9'. MSI (c) (78!94) [06:22:59:134]: PROPERTY CHANGE: Adding DXMajorRevision property. Its value is '0'. MSI (c) (78!94) [06:22:59:134]: PROPERTY CHANGE: Adding DXMinorRevision property. Its value is '904'. MSI (c) (78!94) [06:22:59:135]: PROPERTY CHANGE: Adding IEMajorVersion property. Its value is '9'. MSI (c) (78!94) [06:22:59:135]: PROPERTY CHANGE: Adding IEMinorVersion property. Its value is '10'. MSI (c) (78!94) [06:22:59:135]: PROPERTY CHANGE: Adding IEMajorRevision property. Its value is '9200'. MSI (c) (78!94) [06:22:59:135]: PROPERTY CHANGE: Adding IEMinorRevision property. Its value is '16540'. Action ended 06:22:59: MsiGetVer. Return value 1. MSI (c) (78:3C) [06:22:59:136]: Skipping action: SetProgramGroup (condition is false) MSI (c) (78:3C) [06:22:59:136]: Doing action: SetNotepadPath Action start 06:22:59: SetNotepadPath. MSI (c) (78:3C) [06:22:59:136]: Note: 1: 2235 2: 3: ExtendedType 4: SELECT Action,Type,Source,Target, NULL, ExtendedType FROM CustomAction WHERE Action = 'SetNotepadPath' MSI (c) (78:3C) [06:22:59:136]: PROPERTY CHANGE: Adding NotepadPath property. Its value is 'C:\Windows\notepad.exe'. Action ended 06:22:59: SetNotepadPath. Return value 1. MSI (c) (78:3C) [06:22:59:136]: Skipping action: DisableViewLog (condition is false) MSI (c) (78:3C) [06:22:59:136]: Doing action: MsiVersionCompare Action start 06:22:59: MsiVersionCompare. MSI (c) (78:3C) [06:22:59:136]: Note: 1: 2235 2: 3: ExtendedType 4: SELECT Action,Type,Source,Target, NULL, ExtendedType FROM CustomAction WHERE Action = 'MsiVersionCompare' MSI (c) (78:8C) [06:22:59:138]: Invoking remote custom action. DLL: C:\Users\John\AppData\Local\Temp\MSI63E9.tmp, Entrypoint: MsiVersionCompare Serif MsiCustomActions: Read VERSIONCOMPARESOURCE as C:\Windows\SysWOW64\Macromed\Flash\Flash.ocx Serif MsiCustomActions: Read VERSIONCOMPARETARGET as 10.0.32.18 Serif MsiCustomActions: GetFileVersionInfo failed: last error 122 CustomAction MsiVersionCompare returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox) Action ended 06:22:59: MsiVersionCompare. Return value 3. MSI (c) (78:3C) [06:22:59:292]: Doing action: FatalErrorDlg Action start 06:22:59: FatalErrorDlg. MSI (c) (78:3C) [06:22:59:293]: Note: 1: 2235 2: 3: ExtendedType 4: SELECT Action,Type,Source,Target, NULL, ExtendedType FROM CustomAction WHERE Action = 'FatalErrorDlg' Info 2898. For FontNormal textstyle, the system created a 'Tahoma' font, in 0 character set, of 13 pixels height. Info 2898. For FontTitle textstyle, the system created a 'Tahoma' font, in 0 character set, of 16 pixels height. MSI (c) (78:BC) [06:22:59:307]: Note: 1: 2731 2: 0 MSI (c) (78:DC) [06:23:02:271]: Doing action: ViewLog Action start 06:23:02: ViewLog. MSI (c) (78:DC) [06:23:02:271]: Note: 1: 2235 2: 3: ExtendedType 4: SELECT Action,Type,Source,Target, NULL, ExtendedType FROM CustomAction WHERE Action = 'ViewLog' Action ended 06:23:02: FatalErrorDlg. Return value 2. Action ended 06:23:02: INSTALL. Return value 3. Action ended 06:23:02: ViewLog. Return value 0. MSI (c) (78:3C) [06:23:02:278]: Destroying RemoteAPI object. MSI (c) (78:BC) [06:23:02:281]: Custom Action Manager thread ending. === Logging stopped: 12/05/2013 06:23:02 === MSI (c) (78:3C) [06:23:02:282]: Note: 1: 1708 MSI (c) (78

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Woolwell

Likes # 0

I have found the Serif help to be very good with their products. Contact them tomorrow.

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jonmac

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Thanks for the response, Woolwell. Unfortunately I found them to be the opposite. Raising a ticket with them brought the response, "This product is no longer fully supported and so we're unable to provide direct support" Knowledgebase and Community forums brought no solution either so I'm somewhat stuck.

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Woolwell

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Try to install in compatibility mode.

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