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A question for anyone who uses Incredimail


Graphicool1

Likes # 0

Windows 7

Hi

I've used the free version of Incredimail from as far back as I can remember. The version I have at present is 2.5.

Something happened yesterday, that has happened before. When I opened Incredimail there was nothing there. There should have been nearly 4000 files. Made up of sent emails, received emails, saved emails, links to websites, saved information, passwords, receipts etc etc. But it was empty, last time this happened I just moved the mouse pointer across it and everything appeared, as if like magic. This time still nothing, so I switched it off and on again, still nothing. I rebooted my PC nothing, everything else is normal.

But I wasn't too worried because every now and then I do a of its contents. As luck would have it I'd done one only a couple of days ago. I clicked on 'Import Data' and unusually it asked me to tell it where the data cabs were? I did and it started to go through the motions, told me I hadn't lost anything, everything had gone fine and when I restarted Incredimail all my files would be there...but they weren't! I reinstalled IncMail and imported the data again but the result is the same.

Has anyone got any ideas as to what hss happened and why it isn't importing the data?

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northumbria61

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There is a link here for transferring IC files to Outlook if you want to give it a go - enter link description here

I also wonder if it would be worth creating a NEW Identity in IC to see if that would get it working again as my opinion is that either the Data Cab files have become corrupted or your current Identity has.

Something for you to sleep on perhaps.

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northumbria61

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I guess as you're a paid member you could always tell them my story as though it were yours and see what they suggest? just a thought

It is not that simple or possible to do - you have to create a ZIP file and attach it to the email so they can see exactly what the problem is.

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northumbria61

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Graphicool1 - any further forward yet?

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