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Intermittent, time out, hugely varying ping (between 20 and 2000ms response)


alickdru

Likes # 0

I am absolutely desperate and would be willing to pay to fix this problem. My wifi has serious problems; when I run a loop ping to a website (eg google.co.uk), it will timeout and the ms response varies massively (20ms-20000ms). There is no consistency - at its best the wifi will work for an hour without problems, at its worst, there will be a time out every 10 seconds (or more). I had this problem with my previous Dell XPS 15z which i replaced for my new XPS 14 ultrabook (due to this problem). I had exactly the same issues as before. The wireless networks cannot be the problem as I have the same issue at university and at home with different network setups and providers, whilst others get a constant wifi connection. I do get a constant connection on an ethernet connection. However, on some wireless networks there does not seem to be a problem (at my mother's house). I cannot understand the problem at all. I have had 3 Dell technicians out and none of them have had any success after changing almost all of the hardware. This leads me to think that it is a software issue, but even when i reinstalled windows 8 and installed no other programs, i still had the same issue. I genuinely would be willing to pay/ donate via paypal as I am absolutely desperate. It is a nightmare in terms of work! Any help would be enormously appreciated.

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Secret-Squirrel

Likes # 1

alickdru, I'm disappointed too. Dell-Harish sounded so certain when he said "The issue is due to a PSP mode (Power Save Polling ) feature....." that I was so hopeful a different adapter would solve your problem.

Good luck with the new laptop.

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alickdru

Likes # 0

I have received my new laptop and I still have the same problem. I have not installed any software other than the factory installed windows 8. As said previously, this does not happen on all Wifi Networks, but certainly does on some. I am completely stumped as to the next step to take. Any ideas?

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