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Intermittent, time out, hugely varying ping (between 20 and 2000ms response)


alickdru

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I am absolutely desperate and would be willing to pay to fix this problem. My wifi has serious problems; when I run a loop ping to a website (eg google.co.uk), it will timeout and the ms response varies massively (20ms-20000ms). There is no consistency - at its best the wifi will work for an hour without problems, at its worst, there will be a time out every 10 seconds (or more). I had this problem with my previous Dell XPS 15z which i replaced for my new XPS 14 ultrabook (due to this problem). I had exactly the same issues as before. The wireless networks cannot be the problem as I have the same issue at university and at home with different network setups and providers, whilst others get a constant wifi connection. I do get a constant connection on an ethernet connection. However, on some wireless networks there does not seem to be a problem (at my mother's house). I cannot understand the problem at all. I have had 3 Dell technicians out and none of them have had any success after changing almost all of the hardware. This leads me to think that it is a software issue, but even when i reinstalled windows 8 and installed no other programs, i still had the same issue. I genuinely would be willing to pay/ donate via paypal as I am absolutely desperate. It is a nightmare in terms of work! Any help would be enormously appreciated.

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lotvic

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I just hope you are keeping track of, and making notes of, any changes you make to any of the equipment. You may have to 'go back' and undo some of them in order for one of the solutions to work.

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lotvic

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I just hope you are keeping track of, and making notes of, any changes you make to any of the equipment. You may have to 'go back' and undo some of them in order for one of the solutions to work.

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alickdru

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Tried to post this but I dont think it got through:

I have spoken to Dell who are going to change my Wireless card model on Monday. Interestingly, the support manager confirmed that the xps 15z had an issue with the wireless card, which they wouldnt admit when I had problems with that machine. They also said that there were no known issues with the 14z ultrabook model.

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lotvic

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Persistence pays off then :) I hope it gets sorted and please post back on here with developments as it will help others who are having the same problems.

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alickdru

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we will see and thanks for all your help so far. I cannot tell you how annoying this problem is.

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Secret-Squirrel

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"....spoken to Dell who are going to change my Wireless card model...."

Good luck with that, but if you get another unreliable one, then as a last resort you could get one of these. It's tiny size shouldn't ruin the clean lines of your sexy new ultrabook too much but may not perform all that well in locations where the wireless signal is weak. At under £9 it won't be the end of the world if it doesn't help. If you do get one then make sure you disable the Dell's built-in adapter.

Let us know how you get on.

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alickdru

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Replaced Wifi Card to a 'Dell 1901' model but the problem has got worse. They are going to replace the laptop but I do not have much hope. I think I am going to have to use an external adaptor. Thanks for all the help - It has been appreciated and I'm sorry that we couldnt find a solution

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alickdru

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I bought the external wifi card but even with this, there has been no improvement. Does that suggest it is a software issue? This makes no sense given that i have the same issue after a clean windows install.

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Secret-Squirrel

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"I bought the external wifi card but even with this, there has been no improvement."

Sorry to hear that. Did you also disable the laptop's built-in wireless adapter? If you need step-by-step instructions on how to do this then just ask.

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alickdru

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Thanks for the offer but yes I did manage. I hope that there might be some improvement in the new laptop that they send.

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