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Internet problem - losing connection periodically


Ynyshir25

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I have been having difficulty with my internet this week. I have been in touch with my IP and they say there is nothing wrong with my phone line. I am using Windows XP Pro and I am losing the internet every few minutes or so. I then ask Windows to repair and then it lasts another few minutes and I am back to square one. Can anyone help me resolve this problem. Please give answers in full as I am not very computer literate.

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Fruit Bat /\0/\

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Make and model of router?

Make and model of PC / Laptop?

Is this the wireless signal your losing?

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Ynyshir25

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The router is a D-Link Model DsL 2680 I am using an Acer Travelmate 4100 Yes, the problem is I am forever losing the wireless signal. It is driving me mad. This is about my fifth attempt to get back to you as either I lose the wireless signal or am told that the Internet is not responding. It would be great if you are able to help me out here

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Jock1e

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When it does work right click the connection on the Taskbar and click on open network and sharing center.

Then click on Wireless network connection.Then click on Details.

Write down the IPv4Address

the IPvSubnet mask address.

The IPv default gateway address

And both of the DNS addresses.Then close it.

And the next time it does not work go back in there and check that the addresses are the same.If different click on properties.Then click on Internet protocol version 4 TCP/iPv4.Then click on properties.

Then dot Use the following Ip address and also dot use the following Dns Server address.

Add in the details that you wrote down then tick validate settings upon exit and press Ok.

Now that's the way I do it but I am using Virginmedia but worth a try I suppose.

It mabey you may just need to change channels on your router.But if nothing else works give it a try.

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Ynyshir25

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Thanks for your input. I am afraid it did not work but I then decided to re-connect using the TalkTalk disk they sent me originally. At the moment it all seems to be working OK, but thanks anyway

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Ex plorer

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talktalk updater toolTake a look here if you have any further problems.

I had the D-Link Model DSL 2680 provided by talktalk and eventually slung it after a few months as it was giving me similar problems to yours and connected a BT modem.

Personally I would do some research and buy a better modem, that way you are not tied to talktalk for another year by getting a free unit just so they can get a further years subscription.

The down side is if you want help at a later date they will insist you use a Taltalk modem and will not help or assist you.(That has been my findings)

If you do get a problem even with a different modem to what Talktalk say you have to use, you will find most problems can be solved in this forum.

You seem to have resolved your problem for now but dont put up with equipment that gives ongoing problems its not worth the agro.

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