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Tech Helproom


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Desktop will not display


penholder

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When I boot my computer everything displays as it should up to and including the XP welcome screen. Then the monitor displays a white screen followed by intermittent flashes of the desktop. So I cannot access my programmes etc. The ASUS m/board has a splash start up which works fine and dispaly is ok. When I close this to access the OS, the above then occurs. Any ideas, anyone?

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Chronos the 2nd

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You have a graphics card problem. Try in the first instance removing and reseating the graphics card and if possible try another cable.

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woodchip

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Have you tried starting in safe mode? tapping F8 as its booting. then do a system restore if it gets to Safe Mode

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woodchip

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PS have you been updating the graphics driver of late? if not you could try updating it

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penholder

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The mobo (Asus M4A88t-V EVO) has an integrated ATI Radeon 4250 GPU. Will try starting in safe mode.

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penholder

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Cannot enter safe mode by pressing F8

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woodchip

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you have to keep tapping f8 after you press start button, or try f5

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Fruit Bat /\0/\

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If it displays ok in safe mode then try uninstalling / reinstalling graphics driver.

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penholder

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Thanks for your help. Further investigations lead me to belive it to be the White Screen virus which has a variety of names such as the Cheshire Police Virus etc.

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Fruit Bat /\0/\

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penholder

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Many thanks. Found this site. Used AVG Rescue procedure by downloading tool to USB and using that. Took a long time to clear completely. Afterwards used Malwarebytes, Spybot and a scan with AVG. Interestingly, virus seemed to be linked to Java, but I may be wrong about this.

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