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When I go to turn off computer


Elderslie

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I get the dialog box telling me to "click 'Turn off' to install important updates. Then it invariably goes on to install updates 1 t0 3 after which it goes on to shut down the computer. Are these the same 'updates' I am installing?

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Fruit Bat /\0/\

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What operating system XP vista 7 or 8?

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Elderslie

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Sorry, Fruit bat I should have said 'Windows XP'

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Fruit Bat /\0/\

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Method 1

Reset windows update components and then try to install the updates and see if the installation completes. Open the below link and click on the Fix it button.

http://support.microsoft.com/kb/971058

If this does not help you try the next method.

Method 2

Try to download and install the updates manually. Visit the link and enter the KB number for the updates and download the same.

http://www.microsoft.com/downloads/en/default.aspx

Try all the steps suggested from the below link.

http://support.microsoft.com/kb/822798

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Elderslie

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Thank you for your efforts, Fruit Bat. It is all too complicated for me. I am going to have to get a man in!

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