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XP PRO - 'Windows Explorer Has Encountered a Problem'


onthelimit1
Resolved

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Clicking on most desktop icons, Computer, Control Panel, My Documents etc results in ‘Windows Explorer has encountered a problem and has to close’ etc. Can open IE. Things I’ve done:

Run MBAM, Rkill, Combofix, CCleaner. Tried System Restore – ‘couldn’t complete’. Tried the Cold Boot sequence – same happens no matter what. Run Scannow and chkdsk.

In Safe Mode, all is normal.

Any thoughts while I go and crack a bottle of red, please?

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onthelimit1

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Decided to give it a go before bed. Tried to open My Docs at 2227, and this was the error generated:

Event Type: Error Event Source: Application Error Event Category: (100) Event ID: 1000 Date: 26/03/2013 Time: 22:27:54 User: N/A Computer: BEAN-A727EAE1F9 Description: Faulting application drwtsn32.exe, version 5.1.2600.0, faulting module dbghelp.dll, version 5.1.2600.5512, fault address 0x0001295d.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Data: 0000: 41 70 70 6c 69 63 61 74 Applicat 0008: 69 6f 6e 20 46 61 69 6c ion Fail 0010: 75 72 65 20 20 64 72 77 ure drw 0018: 74 73 6e 33 32 2e 65 78 tsn32.ex 0020: 65 20 35 2e 31 2e 32 36 e 5.1.26 0028: 30 30 2e 30 20 69 6e 20 00.0 in 0030: 64 62 67 68 65 6c 70 2e dbghelp. 0038: 64 6c 6c 20 35 2e 31 2e dll 5.1. 0040: 32 36 30 30 2e 35 35 31 2600.551 0048: 32 20 61 74 20 6f 66 66 2 at off 0050: 73 65 74 20 30 30 30 31 set 0001 0058: 32 39 35 64 295d

This one appeared at almost the same time:

Event Type: Error Event Source: Application Error Event Category: None Event ID: 1000 Date: 26/03/2013 Time: 22:27:11 User: N/A Computer: BEAN-A727EAE1F9 Description: Faulting application explorer.exe, version 6.0.2900.5512, faulting module hpswp_bho.dll, version 112.200.19110.0, fault address 0x00043877.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Data: 0000: 41 70 70 6c 69 63 61 74 Applicat 0008: 69 6f 6e 20 46 61 69 6c ion Fail 0010: 75 72 65 20 20 65 78 70 ure exp 0018: 6c 6f 72 65 72 2e 65 78 lorer.ex 0020: 65 20 36 2e 30 2e 32 39 e 6.0.29 0028: 30 30 2e 35 35 31 32 20 00.5512 0030: 69 6e 20 68 70 73 77 70 in hpswp 0038: 5f 62 68 6f 2e 64 6c 6c _bho.dll 0040: 20 31 31 32 2e 32 30 30 112.200 0048: 2e 31 39 31 31 30 2e 30 .19110.0 0050: 20 61 74 20 6f 66 66 73 at offs 0058: 65 74 20 30 30 30 34 33 et 00043 0060: 38 37 37 0d 0a 877..

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rdave13

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First thing I would do is to clone the drive. Use the original as little as possible.

Try the 'clean boot method', process of elimination. This is for your OS check and driver software.

As long as you've backed up or created an image there shouldn't be a disaster.

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onthelimit1

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Thanks rdave - finger trouble - 'Cold Boot' meant 'Clean Boot'. With everything off in msconfig, still the same problem yet it's OK in safe Mode. All important data backed up, so it may come to a fresh install. Off for a hospital appt, so will check in later.

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Secret-Squirrel

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"Event Type: Error Description Event Source: Application Error........... Faulting application explorer.exe, version 6.0.2900.5512, faulting module hpswp_bho.dll.........."

Have a look at all the other Application Error events that mention explorer.exe. If the "Faulting Module" mentioned is the same as above (hpswp_bho.dll) then go into Add/Remove Programs and remove all instances of HP printer software as that appears to be the likely culprit.

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onthelimit1

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Spot on! He'd installed a new printer before this happened, but omitted to tell me! Uninstalled all references and PC now works OK. Wonder why that happened - will reinstall when I take it back and see what happens.

Many thanks - more useful tips to store away!

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Secret-Squirrel

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Thanks for the feedback OTL.

"will reinstall when I take it back and see what happens."

The latest software and driver version may help prevent this occurring a second time so you may want to consider downloading them from the HP site prior to your visit.

If you still have problems then see if uninstalling just HP Smart Web Printing or HP Image Zone cures it. Hopefully you'll find that the printer and scanner function just fine without them.

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onthelimit1

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Thanks - I'll follow that advice and only load the basics from the website.

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onthelimit1

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P.S. He owns the local (excellent) pub, so it's worth me getting it right!

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