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problems with opening up ms docs


annaken

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I have had problems opening up any MS office documents. So i called Mcfee and they checked my laptop by remote and said there were no virus present. So i uninstalled the MS office suite and reinstalled it. I still cant open any documents-any ideas what it could be please?

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Fruit Bat /\0/\

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HAve you downloaded any updates since the problem started ?

If not then consider a system restore to a date before the problem started.

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annaken

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do i tick all or just the service pack?

The 2007 Microsoft Office Suite Service Pack 3 (SP3)

Service Pack 3 provides the latest updates to the 2007 Microsoft Office Suite. This update also applies to Microsoft Office Project, Microsoft Office SharePoint Designer, Microsoft Office Visio, and Visual Web Developer.

351.9 MB

Word Viewer

View, print and copy Word documents, even if you don't have Word installed.

24.5 MB

Excel Viewer

Open, view, and print Excel workbooks, even if you don't have Excel installed.

74.1 MB

PowerPoint Viewer

Microsoft PowerPoint Viewer lets you view full-featured presentations created in PowerPoint 97 and later versions.

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annaken

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only installed the mcfee service plus update

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annaken

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installed the service pack link you sent me-problem still remains

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annaken

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installed the service pack link you sent me-problem still remains

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Woolwell

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The compatibility pack shouldn't be needed with Office 2007.

Do any Excel spreadsheets open?

I think that you may have a corrupt installation. Try running the diagnostic tool Office diagnostics.

Double check file association.

Last resort - system restore to before the problem began.

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annaken

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runing the diagnostics right now-however by uninstalling and reinstalling the office disc shouldnt that of cleared any problems?

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annaken

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yes all docs open in the office apart from word. However i am having probs runing the diagnostics because i cant open up a document-it says if you're experiencing this type of problems try this-

In Microsoft Windows, click Start, point to All Programs, point to Microsoft Office, point to Microsoft Office Tools, and then click Microsoft Office Diagnostics.

however i cant see anywhere that says tools! sorry if i am being thick here.

Also i dont know how to go back to the last sytem restore -a bit nervous about this as i dont have the vista runing program discs anymore (lent them to someone and never got them back)

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mart7

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thats what i would suggest be surprised if it doesnt work

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mart7

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when you go to open a document in word do you get the spinning blue progress circle is that all? no errors nothing?

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