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Can't email a scanned document


butterball160

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I get an error message from Outlook Express every time that I try to send a scanned simple document. I have tried all of the suggestions on the Internet with no success. I have sent it as an attachment on my email and it still came up as an error. I have reduced the pixel size...no success. All of my other emails are fine...just sending these scanned items. I also tried everything from the operation manual for the scanner. No luck. Any other suggestions?

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lotvic

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First it is essential to establish that there is difference between an email client on your pc and Webmail. For the sake of keeping it simple for myself I'll only mention Outlook Express POP3 email and Webmail

email client (for you that means Outlook Express on XP) = a program on your pc that you can add any email address accounts to and you can collect and send emails for all of them. The emails are saved in the email client Outlook Express program on your pc's harddrive and you do not need to be connected to the internet to read emails you have previously received. You do need to be connected to the internet to send them.

Webmail = you need to be connected to the Internet and open your Browser (Internet Explorer or Firefox or whatever browser you use) then you need to put the URL of the email in the Address bar and press Enter to go to the page and log in with your username and password. You would need to to this for each separate email address as each would have it's own log in page (Yahoo mail, Gmail etc)

The emails you receive and send are not kept on your pc's hard drive, they are on the relevant Mail Server (Yahoo mail, Gmail etc) and you can only see them after you have logged in via your Browser.

Now please tell us how you presently collect and send your emails. Which of your present email addresses are you using as Webmail only and which email addresses have POP3 accounts in Outlook Express

If you do not know how to check the email Accounts in Outlook Express, please ask.

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wee eddie

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Spam ~ FE told

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butterball160

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The only email that I am using at this time is xxxx@hmcltd.net which is collected through Outlook Express. I have webmail addresses: gmail, yahoo and road runner, but I do not use them.

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butterball160

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I just checked the accounts on my Outlook Express and it lists both the hmcltd.net and pop-server.neo.rr.com as internet accounts.

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wee eddie

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So ~ Assuming that you have a Windows PC, you don't need to spend any money on Outlook Express, it is already part of Windows.

If you have changed ISP's and wish to carry on using your old xxxx@hmcltd address, you will have to pay them, or tell everyone of your new address.

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lotvic

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I just want to check something out.

Please look on the top bar of Outlook Express for 'Send/Receive' and click on the little down triangle/arrow next to it. What email accounts are listed?

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butterball160

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Both internet accounts are listed: hmcltd.net, and pop-server.neo.rr.com

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lotvic

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okay, To avoid confusion:

Internet Account = ISP (Internet Service Provider to the world wide web) Your isp is Time Warner on cable.

Email Account = your email addresses, xxxx@hmcltd.net, xxxx@neo.rr.com, xxxx@yahoo.com, xxxx@gmail.com

Mail Servers = The server computers up in the internet that collect the emails that people send to you and then sends them to you when you click on 'Receive' in Outlook Express (POP3) OR shows Webmail email to you when you open your browser and login to Webmail for that email address.

Example: In Outlook Express POP3 RoadRunner email:

incoming mail server: pop-server.neo.rr.com (When you click on 'Receive' - Outlook Express goes here to get all the emails that people have sent to you)

outgoing mail server: smtp-server.neo.rr.com (When you click on Send - Outlook Express sends your emails here so they can be sent on to other servers for other people to collect emails from you)

In Outlook Express, Have you tested both of your POP3 Email addresses for sending and receiving and do they both work okay? (send a test email from xxxx@hmcltd.net to xxxx@neo.rr.com and then send another test email from xxxx@neo.rr.com to xxxx@hmcltd.net)

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butterball160

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Lotvic...I am back again with a problem. Everything on my "business" computer is working fine thanks to your help. I have a problem with Outlook Express on the household computer. I went to accounts and added the Time Warner Road Runner account. I deleted the hmcltd.net account which is my busniess email account used on my business computer. Now I cannot do anything on Outlook...I just get that little turp sound when things are not going to happen, even when I click on the X closing at the top. I tried to open it from my Programs in the Start menu, but still just the turp sound. Does that make sense to you?

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lotvic

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" Now I cannot do anything on Outlook...I just get that little turp sound when things are not going to happen, even when I click on the X closing at the top. I tried to open it from my Programs in the Start menu, but still just the turp sound. Does that make sense to you?"

No, even your sentence doesn't make sense to me.

You could try rebooting, Shut the pc down, wait 10 minutes and then switch it on again.

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