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Tech Helproom


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Virus Help


BT
Resolved

Likes # 0

Just had a phone call from a friend in Coventry who has got a virus on here PC. She is disabled and relies it for shopping etc. The virus shows up as a picture of a Policeman and she's totally locked out. Can't even get into Safe Mode and doesn't have any discs.

Any ideas would be very welcome.

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Jock1e

Likes # 0

Maybe download this to a USB stick and run it on affected computer.

http://www.emsisoft.com/en/software/eek/

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Jock1e

Likes # 0

Another that you can try.

http://www.surfright.nl/en

Try this one first if you can.

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Jock1e

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BT

I was not thinking properly you probably don't stay anywhere near Coventry so you probably cant do it yourself.

Maybe have a read at this.

Click here

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BT

Likes # 0

Jock1e

Thanks,

Lots of useful info there. As you say I'm nowhere near Coventry but I've printed it out and will post it to her. She's phoned back to say she has someone coming to look at the PC this afternoon so hopefully it will be sorted, but I will leave the thread open for the time being.

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spuds

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I have just opened the last link from Jock1e, and attempted to download the emsisoft program from that link and page, with the result that the file is apparently corrupted or something?.

So perhaps best to try and get the download from bleeping computer download selection tab on their home page or direct from Emsisoft.com?.

Would mention the program is 224MB, about 5 minutes on 'average connection'.

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BT

Likes # 0

Problem overcome by reformatting Hard Drive. Unfortunately our friend is limited in what she can access and had to call in a Computer repair man, who took it away to work on. He managed to salvage her files etc. and then installed Win 7 for her in place of XP, and AVG to try to protect her in future. Only downside it cost her £175.

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RobCharles1981

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Jock1e

Had the right lines of removal there.

But in future there's a channel on youtube called "Britech09" and I can guarantee he covered that ransomware in a video!

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