Contact Forum Editor

Send an email to our Forum Editor:

PLEASE NOTE: Your name is used only to let the Forum Editor know who sent the message. Both your name and email address will not be used for any other purpose.

Tech Helproom

It's free to register, to post a question or to start / join a discussion

View Forum Rules | Contact Forum Editor

 

Virus Help

BT
Resolved

Likes # 0

Posted March 6, 2013 at 9:30AM

Just had a phone call from a friend in Coventry who has got a virus on here PC. She is disabled and relies it for shopping etc. The virus shows up as a picture of a Policeman and she's totally locked out. Can't even get into Safe Mode and doesn't have any discs.

Any ideas would be very welcome.

Like this post
Jock1e

Likes # 0

Posted March 6, 2013 at 9:41AM

Maybe download this to a USB stick and run it on affected computer.

http://www.emsisoft.com/en/software/eek/

Like this post
Jock1e

Likes # 0

Posted March 6, 2013 at 9:43AM

Another that you can try.

http://www.surfright.nl/en

Try this one first if you can.

Like this post
Jock1e

Likes # 0

Posted March 6, 2013 at 9:51AM

BT

I was not thinking properly you probably don't stay anywhere near Coventry so you probably cant do it yourself.

Maybe have a read at this.

Click here

Like this post
BT

Likes # 0

Posted March 6, 2013 at 10:35AM

Jock1e

Thanks,

Lots of useful info there. As you say I'm nowhere near Coventry but I've printed it out and will post it to her. She's phoned back to say she has someone coming to look at the PC this afternoon so hopefully it will be sorted, but I will leave the thread open for the time being.

Like this post  
spuds

Likes # 0

Posted March 6, 2013 at 10:52AM

I have just opened the last link from Jock1e, and attempted to download the emsisoft program from that link and page, with the result that the file is apparently corrupted or something?.

So perhaps best to try and get the download from bleeping computer download selection tab on their home page or direct from Emsisoft.com?.

Would mention the program is 224MB, about 5 minutes on 'average connection'.

Like this post
BT

Likes # 0

Posted March 9, 2013 at 11:21AM

Problem overcome by reformatting Hard Drive. Unfortunately our friend is limited in what she can access and had to call in a Computer repair man, who took it away to work on. He managed to salvage her files etc. and then installed Win 7 for her in place of XP, and AVG to try to protect her in future. Only downside it cost her £175.

Like this post
RobCharles1981

Likes # 0

Posted March 9, 2013 at 3:04PM

Jock1e

Had the right lines of removal there.

But in future there's a channel on youtube called "Britech09" and I can guarantee he covered that ransomware in a video!

Like this post

Reply to this topic

close
What is Markdown?

Markdown lets you add more formatting to your post. Simply type in your post and it will display as written.

If you wish to add bold or italic characters, add a hyperlink to another website, a heading or a horizontal line, simply use the relevent icons above the text input field.

A preview of your post will appear in the grey box below. If you make a change and you're not happy, simply press the back arrow icon to undo.






Check out PC Advisor's other tech forums

Send to a friend

Email this article to a friend or colleague:

PLEASE NOTE: Your name is used only to let the recipient know who sent the story. Both your name and the recipient's name and address will not be used for any other purpose.