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Tech Helproom


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Is this a windows problem or a driver problem,, or a hardware problem


xania
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I recently purchased 3 Brother HL 2310 printers. Two were installed immedaitel;y and have been working fine - the third was kept as a reserve. Then one of the other printers finally gave up the ghost and the reserve 2130 installed on that Windows XP PC. Afterone week that 3rd printer started reporting no paper incorrectly and, knowing the operator, today decided to do a swap with one of the other printers. However, this afternoon this replacement started reporting no paper. OK - not a printer problem. I totally uninstalled the driver, did a safe reboot and a normal reboot and then and reinstalled the driver. Within minutes, same problem. OK not a driver problem. So that leaves operator or Windows.

Any thought on what could be a Windows problem, or how I can prove its NOT a Windows problem, because I can't see how it can be an operator problem (although she has wrecked 3 PCs and 3 printers in 3 years).

Not in the office now until Wednesday morning, but it certainly wouldbe helpful if I could do/say something then.

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polymath

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Have you ruled out any OS differences there may be between the computers? Faulty leads/loose connections/biscuit crumbs etc? Electrical interference around the offending computer and/or at certain times only?

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lotvic

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Found this: An A - Z of common error messages that may be displayed on the Status Monitor. Here's the one under N for No Paper You have to press the 'Go' button after you've put more paper in the tray. It will return the No Paper error if paper in tray is not straight.

Also might be best to check correct procedure is followed when using the manual feed slot. Apparently it's automatically selected if paper has been fed into it prior to print job being sent to printer.

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xania

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Polymath - yes all done

Lotvic - thanks for those links. I have passed them to the user as I am out of the office now until next Wednesday.

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polymath

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No reflection on your expertise of course, lotvik! Lengthy troubleshooting sessions tend to do my head in. Maybe it's just me, but after a while I can't see the wood for the trees.

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polymath

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And that's with just 2 computers & 1 printer, and being the sole user!

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