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Tech Helproom


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External Hard Disk installing Problem


Salamander7
Resolved

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I am trying to use an Iomega 1 Tb external USB Hard Drive (Iomega GDHDU) with a desktop computer using Win XP Home Edition. When I plug in the usb I get an error message:

Windows cannot load installer for volume. Contact harware vendor.

I have tried plugging in before boot up and after boot up with the same problem. I use the drive with another XP computer without problem. Could this be upsetting the computer in question?

Anyone got any ideas for solutions? The problem system is Pentium 4 2.98 GHz with 2Gb of memory. The internal Hard Drive is 160gb.

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northumbria61

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Take a look here enter link description here

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woodchip

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XP cannot recognise the size of the drive

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N47.

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Windows XP should detect drives upto 2Tb.

Googled this

"Hi. I started getting the same error message when I tried connecting a PNY Flash Drive to my USB port. Here's what worked for me. This may be unique because I caused the problem myself.

Like many people who are trying to speed up Windows or slim down files or tweak this and adjust that, I use some (not so reliable) hints and tips I have read. I followed certain steps posted at an url called "How can I delete undeletable folders?", wherein a poster named "**" gave instructions for removing Netmeeting, MSN Gaming Zone, Xerox, Movie Maker, and Microsoft Frontpage from the Program Files folder. Seemed like a plan to me. But then, as I recall, Custer had one, too. Unfortunately, blindly following his advice and renaming SFCFILES.DLL to SFCFILES.OLD and then removing these folders in Safe Mode caused the "device installer error". I deduced this by restoring the system day by day backwards until the error messages went away. Renaming SFCFILES.OLD back to SFCFILES.DLL and rebooting XP made the folders come back and the error messages go away. My Nikon D70 is back and the PNY Flash drive loads just fine, thank you very much.

I won't question it too much. I'm just glad it's solved."

from

http://www.techsupportforum.com/forums/f10/windows-could-not-load-installer-33993.html

worth a go.

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Salamander7

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I have not renamed any folders or deleted any Win core programmes though I have deleted some unwanted programmes but only via add remove programmes. I dont know.. I'll try to find SFCFILES and see if they are damaged in some way.

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Salamander7

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Would a re-install of Windows cure the problem??

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Fruit Bat /\0/\

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Thats probably over the top

try this first

Open a command prompt by clicking START, then RUN, then typing CMD and clicking OK.

Type in cd c:\windows\system32 or cd %systemroot%\system32 if your system drive is any letter other than C:.

Type COPY %SYSTEMROOT%\system32\dllcache\SFCFILES.DLL . /Y and press ENTER.

Then type COPY %SYSTEMROOT%\system32\dllcache\SYSSETUP.DLL . /Y and press ENTER.

Then type COPY %SYSTEMROOT%\system32\dllcache\storprop.dll . /Y and press ENTER.

Now type EXIT to exit the Command Console

restart your computer.

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Salamander7

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Thank you Fruitbat. After I typed in the line about SFCFILES.DLL and pressed enter I got a message saying "system cannot find the file specified." When I typed the next line regarding SYSSETUP.DLL I got exactly the same message. At this point I decided not to continue. Obviously the files are missing from system 32 so I guess I need to find a way of getting them back? Or am I misunderstanding something here?

HELP!! I guess I need someone who is able to explain how to get the missing files back where they belong.

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Salamander7

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Anyone out there with any ideas?

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N47.

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Fruit Bat /\0/\

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Repair XP

Start - Run - Type

sfc /scannow

Press enter

system file checker will scan for and replace missing or corrupt windows files, this may take awhile to complete and if your XP was not pre installed may ask for the XP Cd to be inserted in the CD drive.

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