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Norton Internet Security won't run a scan

playmofire

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Posted March 1, 2013 at 1:37PM

I run an Acer Aspire on Windows 7 and this morning Norton Internet Security won't run a quick scan or a full scan. It looks as if it might run a custom scan, but I haven't tried that yet as I'm running a Housecall full scan first.

The only thing unusual is that a friend's email has been hacked and I received an email from her which contained a link to loskutnica.com. I was a bit suspicious about the email and so checked the link via Google and nothing suspicious was suggested by the search results. I tried the link and it was a site offering working from home. Another window opened up with a warning from McAfee, and I closed it straight away. This morning, I have noticed occasions when my machine has hung and then there was this problem with Norton.

Does anyone have any info on this site or had this problem?

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Jock1e

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Posted March 1, 2013 at 6:04PM

Do you have Norton and McAfee downloaded and running.

That could cause the problem.

For a 2nd opinion give MalwareBytes or HitmanPro a run to see if a they find any problems.

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nickf

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Posted March 1, 2013 at 10:02PM

If you are still unsure , try running malwarebytes chameleon , it hides itself from malware so it cant be stopped from running .

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playmofire

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Posted March 2, 2013 at 12:09AM

I ran HouseCall and it came up clear and I then rebooted and tried Norton and it was fine and came up with no obvious problems. I'll do further checks later today (it's now 00:06)as you suggest.

I checked my BT webmail and found no trace of the offending email in the inbox. However, it was in the trash folder together with 124 emails which were in my inbox before it arrived! Saved me a job!

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