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Tech Helproom


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blue screen on new laptop ?!?


dkdanielkli

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My Samsung ultrabook is about 7-8 months old and about once a week when randomly using it, it shows a blue screen and restarts. Here is what I get when it restarts and after I log in:

Problem signature: Problem Event Name: BlueScreen OS Version: 6.1.7601.2.1.0.768.3 Locale ID: 4105

Additional information about the problem: BCCode: 124 BCP1: 0000000000000000 BCP2: FFFFFA800480F028 BCP3: 00000000B2000000 BCP4: 0000000000100402 OS Version: 617601 Service Pack: 1_0 Product: 768_1

Files that help describe the problem: C:\Windows\Minidump\022213-11013-01.dmp C:\Users\Daniel\AppData\Local\Temp\WER-144098-0.sysdata.xml

Read our privacy statement online: http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline: C:\windows\system32\en-US\erofflps.txt

Any idea what is the problem ?

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Secret-Squirrel

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Unfortunately you haven't supplied enough info to make a diagnosis so download and run BlueScreenView and the program should list all your BSODs in the top pane. Double-click on the most recent one to view the details in a separate window then copy and paste the following info here for us to look at:

Bug Check String

Caused by Driver

Do the same for at least two others - but only if they show different details.

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onthelimit1

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Bluescreenview may identify the source of the problem, but as the laptop is under warranty, I'd take it back (having saved any data that matters).

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Jock1e

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Maybe check device manager while you are at it to see if any yellow exclamation marks.

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Secret-Squirrel

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"......but as the laptop is under warranty, I'd take it back (having saved any data that matters)."

A lot of BSODs are caused by software or drivers which are not covered by any warranty. If however a hardware problem is diagnosed then your suggestion would of course be an option.

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dkdanielkli

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Sorry that it took me that much time but I've been lazy. The problem keeps on happening so here's the info from BlueScreenView. Here are the last 3: http://i45.tinypic.com/1gras2.png http://i50.tinypic.com/n6vrrd.png http://i50.tinypic.com/255oyys.png

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onthelimit1

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A bit of light reading on hal.dll errors

here

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