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Images don't download, I only get a blank box


renard

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I'm running Windows 8 on a brand new PC.

When opening emails which contain images, often the images don't download quickly. All I get are blank boxes with a tiny square in the centre. (Right click gives options, including Open Image in New Window.)

If several images in the message, sometimes some will appear while others do not. They will download eventually, usually if I close and then re-open the email.

I occasionally get the same blank boxes when trying to download images from other sources besides email. For example, when I tried to download an offer voucher from a website, the barcode etc would not appear - all I got was that blank box with a tiny square in the centre.

Any help gratefully received, guys!

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lotvic

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Which email client are you using? (the email program on your W8 pc)

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lotvic

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Posted too soon..... meant also to ask which Browser and what anti virus prog and web content checker, as they can all slow down downloading as they perform their respective checks.

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renard

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Hi lotvic

Thanks for your interest.

Browser is Google Chrome.

Email is Gmail.

Antivirus is Windows Defender (formerly known as Microsoft Security Essentials).

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tullie

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i thought that Defender and MSI were completely different programs,one for malware,the other antivirus?

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renard

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No doubt you are correct, tullie.

My misunderstanding is due to the fact that with Windows 8 we get told "Defender replaces MSE, so there's no need to have MSE in Windows 8".

More here: http://windows.microsoft.com/en-GB/windows-8/windows-defender#1TC=t1

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