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Tech Helproom


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Help with mouse and keyboard connections


//adz_w///

Likes # 0

Hi,

I'm having trouble connecting my computer and mouse to my computer they use a wireless Bluetooth device to connect via USB. The problem is when i boot the computer up it won't connect to the computer no light on the mouse or anything I've tried to pair the devices and it does pick up the devices but I can't move the mouse or do anything on the keyboard to install the devices I've tried two other mice one wireless and one wired the laser on the bottom comes on but again they won't move along the desktop.

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Fruit Bat /\0/\

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Does a normal SB keyboard / mouse work?

Do you have a PS/2 port for keyboard / mouse (green purple)?

What make and model of PC?

What operating system are you using?

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//adz_w///

Likes # 1

Well I've changed the batteries and the mouse laser comes on so i know it works but it does have a PS/2 port

The keyboard and mouse are wireless they connect to a USB Bluetooth device which connects them to the PC

I'm not to sure of the model but the make is HP the computers about 6 years old. And I'm windows XP

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xania

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I have a wireless keyboard and mouse. The mouse always lights up once it is switched on, even if the PC is switched off, so I suspect that you may have a battery problem for that one. Similarly, you will need to check the batteries in you keyboard (although POST will still report no keyboard found once this is working). You will need to have completely booted into Windows for your installed wireless drivers to be loaded and then both should work.

However, you may still have problems if your receiver and sender units cannot 'see' one another. This is most likely if your receiver is simply plugged into the back of the PC (so the radio waves have to penetrate the metal box). You should check this by initially having your receiver and keyboard/mouse within a couple of inches of each other. You may need to plug your blue-tooth receiver into a USB extension cable to achieve this. Once you have achieve communication, you can then move your receiver around to more comfortable locations until you find the best overall result. Bear in mind that line of sight is also the best option.

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Fruit Bat /\0/\

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If you have a ps2 keyboard -

switch off then plug it in (do not connect / disconnect PS2 with PC switched on)

Boot to BIOS and ensure USB legacy for DOS is enabled, this will ensure USb devices work before windows boots.

switch off - Remove PS2 keyboard connect USb devices and retry.

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//adz_w///

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I've recently changed the batteries in the keyboard and the mouse so they should be working fine. I've tried two other mices and they haven't been picked up either could there're be summit up with the USB port itself because when I boot up the system they don't do anything isn't USB plug and play anyway?

As for the receiver it's a USB connection to the tower a wire runs down behind the desk and the receiver itself is set next to the monitor which is a few inches from the keyboard and mouse so I don't get why it doesn't work

I can't do anything at all because the mouse and keyboard don't respond when I boot up

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//adz_w///

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I've recently changed the batteries in the keyboard and the mouse so they should be working fine. I've tried two other mices and they haven't been picked up either could there're be summit up with the USB port itself because when I boot up the system they don't do anything isn't USB plug and play anyway?

As for the receiver it's a USB connection to the tower a wire runs down behind the desk and the receiver itself is set next to the monitor which is a few inches from the keyboard and mouse so I don't get why it doesn't work

I can't do anything at all because the mouse and keyboard don't respond when I boot up

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Fruit Bat /\0/\

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6yrs old XP

I suspect the CMOS battery has fail and the BIOS has reset to default and USB legacy is disabled, this is why your USB keyboard mouse will not work

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//adz_w///

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Ahh yeah could be how do I fix that problem ?

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Fruit Bat /\0/\

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Does it have a PS2 port?

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//adz_w///

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Yeah it does

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