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Epson R285:Two orange lights flashing+needing service-Please help?

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buel
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Posted February 18, 2013 at 9:30PM

Hi, Im using my brilliant R285 but i keep getting the message that it needs a service and the two orange lights at the front are flashing alternatively (middle and right). I have the SSC Service Utility programme but when I right-click it most of the options are greyed out. Please can I ask for some help?

Thank you all.

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buel

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Posted February 19, 2013 at 10:28PM

Hi Fruit Bat, Unfortunately I have tried the soft reset option and nothing happens. I have made sure that there is nothing waiting to print either, I just still keep getting the two flashing lights and it's driving me crazy (slowly).

What on earth can I do, please?

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Fruit Bat /\0/\

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Posted February 20, 2013 at 9:24AM

TRY

  1. Turn off the printer by pressing the power button. Check to make sure that the print head is in the default position, to the far right of the device and locked in place.

  2. Hold down the paper feed button. Turn on the printer by pressing the power button.

  3. Release the paper feed button as the paper feed light starts to flash. Immediately hold down the ink-drops button for 15 seconds.

  4. Wait for the printer to complete its test run. Turn off the printer and then turn it back on once more.

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spuds

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Posted February 20, 2013 at 9:34AM

If you have tried all the suggestions offered, and the waste ink tank is 'clean', then I would suggest getting a new printer as a replacement. Do not take the printer for a service, because this will be a non cost saving exercise.

There are many inexpensive printer's out there, but you should consider ink cartridge replacement costs before making a final purchase of a new printer.

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Fruit Bat /\0/\

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Posted February 20, 2013 at 9:40AM

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buel

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Posted February 20, 2013 at 6:43PM

Hi, Thank you for that. Unfortunately it did not work. However, you mention 'and the waste ink tank is 'clean', I have not touched the waste tank.

Could this be the problem please?

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Fruit Bat /\0/\

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Posted February 20, 2013 at 7:14PM

This is how to mod the tank, but it shows you how to get at it

remove pads wash and dry and refit

be warned its a very messy job, wear gloves

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spuds

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Posted February 20, 2013 at 7:23PM

When quite a number of printer's do an head clean, the surplus goes to a waste tank, which when the waste ink reaches a certain level, all sorts of 'servicing' error messages appear, and the printer eventually stops working. Cleaning out the tank, then resetting can sometimes resolve this issue.

There are methods of cleaning out surplus waste ink automatically, and perhaps YouTube might show a video on how this is done. A length of tubing and plastic bottle is all that's required, plus the knowledge of how to do this minor alteration.

But as I mentioned earlier, it might be time to consider a new printer with a 12 month warranty?.

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spuds

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Posted February 20, 2013 at 7:26PM

I see Fruit Bat as the video answer. I blame it on a slow keyboard :O)

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buel

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Posted February 20, 2013 at 7:52PM

Aha, well before that id like to try the link Fruit bat posted, i have downloaded it and the first instruction is to 'change your system date to 01-04-2008'. Please can i ask do they mean the computer time and date?

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spuds

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Posted February 20, 2013 at 8:02PM

Not to sure now, but 01-04-2008 might be the printer's manufacture and/or driver software time/date. Resetting to this will or should start the printer setting 'as from new'.

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