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internet explorer not working in w8 pro

rsturbo

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Posted February 18, 2013 at 7:56PM

i bought a win 8 pro dell pc. ie 10 does not load in metro just starts to load then disappears. ie in desktop mode quite often has to be double clicked twice before anything happens - most frustrating

any ideas please!!

thank you

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Jock1e

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Posted February 18, 2013 at 8:09PM

Try Internet Options.Advanced and press reset.That resets I/e to it's original condition.

If using the 64Bit version tick compatibility under tools.

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rdave13

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Posted February 18, 2013 at 8:13PM

Try running system file checker. Cursor bottom left, right click the start icon and select Command prompt (admin). Type sfc/scannow and press enter.

Was this problem from new or after you installed some program?

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rsturbo

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Posted February 19, 2013 at 10:40PM

hi done all of the above and yes it was from new problem like it from out of the box. all other programs ok

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Jock1e

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Posted February 20, 2013 at 9:19AM

If it still is not working properly maybe download and run Firefox and see if that works better.

There were about 11 Updates from Windows last week did you download them to see if that made any difference.

Or remove the desktop icon and go to the charms side bar and click on search.Right Click on Internet Explorer and you will get a lot of choices to choose from on the taskbar that opens.

Just click on pin to Taskbar and see if that is any better.

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Jock1e

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Posted February 20, 2013 at 9:33AM

Not sure if you use Java on W/8 or not but there is a new version out this morning Java 7 version 15 but can be used in windows 8 but not as a plug in.

If you don't use Java ignore this if you do remove the old version and download the latest version.

Maybe wait for further advice from someone who uses it.I deleted mine because of the bug reports on the older versions.

Java

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rsturbo

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Posted February 20, 2013 at 11:40PM

done all of the above (thanks for posts) still does the same - really frustrating as itys doing it on new win8 pro laptop as well!

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Jock1e

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Posted February 21, 2013 at 8:09AM

Could be your firewall or security program that is stopping it from running.

Maybe turn them off one at a time and see if it works ok.

I would say it is unusual for it to happen with both computers.

What security programs do you have including Firewalls and do you have the same ones on both computers.

Years ago anyone with the same sort of problem it would probably have been Norton or Zone alarm that would have been the problem but they have improved a lot since then.

If you have a security program installed with it's own Firewall make sure you have windows firewall switched off.

You could delete IE10 but you would need to have another browser that you could use temporarily.

programs and features.Turn windows features on or off. Untick IE10 and wait for it to be removed,[Remember you would need another browser downloaded before you did that.]

Reboot try windows updates and see if IE10 is available to download.

Not sure if you can go back to Turn windows features on or off and retick I/E10 to install it that way or not.

Microsoft updates Flash player on W/8 so need to download it.

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