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Tech Helproom


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laptop crashes for no reason


Markito

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I have an ageing HP Compaq 6715b AMD Turion 64x2 laptop running Windows XP Pro, SP3. RAM 1.87GB. Almost 75% of disk space is free. My default browser is Firefox (regularly updated automatically). I also have Internet Explorer 8 and Outlook Express 6, and I suspect that there is a clash when it comes to trying unsuccessfully to print whole messages from O.E. (I have to go to the gmail website to do so.)

I have Norton Internet Security 2012 and Utilities 15, which I keep checked and clean, though it's about 6 months since I did a defragmentation.

I use the laptop only for e-mails and surfing plus LibreOffice 3 for documents.

Recently, the laptop has been crashing occasionally - maybe once a week on average - for no apparent reason. It happens at any time, whether I'm surfing or on the screensaver. I either get vertical black / white lines or suddenly a blank black screen and have to force a closedown. When I start up again, all works normally until the next crash.

I am not an experienced computer user, so are there any easy ways I can check what is causing this problem?

Many thanks in advance,

Mark

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onthelimit1

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Try changing the resolution in Control Panel, Display

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iscanut2

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BSV = bluescreenview as per earlier posting.

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Markito

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I have run bluescreen view and according to the report there have been no crashes at all! This is all very mysterious. But am I safe is reverting to my old drivers since I now cannot get back the font type & size, desktop appearance, pointer / hand sizes, web page or my computer appearance etc, that I had before?

Sorry for all these questions.

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woodchip

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If you right click desktop then properties you should be able to change them

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finerty

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I would suggest rning c cleaner you can downlod it from file hippo dot com. use it clean out an fragments in your cache.

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finerty

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and give your fan and heatsink maybe another clean just to be on the safe side since is an oldie lptop

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finerty

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I would suggest rning c cleaner you can downlod it from file hippo dot com. use it clean out an fragments in your cache.

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finerty

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dont 4get to reapply thermal paste to the heat sink etc

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Markito

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Thank you very much, Finerty.

Having reinstalled my graphic drivers, I haven't had a crash for over two weeks, so fingers crossed the problem has been solved. I have also given the interior of the laptop an extra clean as you suggested. By the way, I already have c-cleaner installed and find it very useful at clearing out junk. All the best and thanks again.

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Markito

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I just had another crash!

Before I take the ultimate step of reverting to factory settings, it has been suggested that I might have a conflict of programs. If I list them from "add/ remove programs" would it be possible to tell what might be the cause of the conflict?

By the way, if I end up having to restore to factory settings, should I press F11 on startup or would it be better to use the H.P. Manager wizard to do it?

Thanks again in advance for anyone's help?

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