We use cookies to provide you with a better experience. If you continue to use this site, we'll assume you're happy with this. Alternatively, click here to find out how to manage these cookies

hide cookie message
Contact Forum Editor

Send an email to our Forum Editor:


PLEASE NOTE: Your name is used only to let the Forum Editor know who sent the message. Both your name and email address will not be used for any other purpose.

Tech Helproom


It's free to register, to post a question or to start / join a discussion


 

Ten steps to getting your question answered on a tech forum.


Chronos the 2nd

Likes # 1

I wonder if this could be stickied?

  1. Before you even go to a forum, think through what your problem is. Write down how you are going to describe it. Think about it from the other side - what would you need to know if a stranger came to you and asked a computer question? Write down any error codes that appear on your screen. Gather all the system information that seems to bear on the problem (see how at this link). Sometimes it even happens that by thinking through the problem, you come up with the answer yourself.
  2. Place your question or problem in a forum that is relevant to its subject. That may seem obvious but anyone who has experience with forums knows that a lot of questions show up in the wrong place.
  3. Select a title that briefly and accurately describes your problem. A title like “Help!” or “Computer won’t work” will often get ignored. Almost any problem can be titled with a few key words that will raise interest in somebody who is familiar with the subject. A corollary to this is to avoid using all caps or a lot of exclamation points. Something like “HELP!!!” turns many people off.
  4. In the post, briefly describe the problem in a paragraph. Leave out unnecessary details. Save everybody time by listing any solutions that you have tried but didn't work.
  5. Next, describe relevant system details. For example, it is essential to designate your operating system and type of computer and any components that might be involved in your problem. List any error code that has been displayed. Be prepared to provide more details if asked
  6. Tell what you were doing when you encountered the problem. If it is a reproducible problem, list the steps or computer operations that cause the problem.
  7. List any recent software you have installed or hardware changes you have made. If you have updated any drivers recently, also list that.
  8. If requested, be prepared to list all the Windows and software updates that have been made recently.
  9. Be courteous and thank whoever is helping you whether you get a solution or not. Somebody is giving you their time and expertise for free. You may want to come back to the forum and it pays to be friendly.
  10. If a suggested solution works, be sure to return to the forum and report your success. It is the least you can do to return something for the help you have been given. It will make you welcome in the forum the next time you go there for help.
Like this post
bumpkin

Likes # 0

I am confused myself now as it was posted on the other site first.

Like this post
bumpkin

Likes # 0

Does not matter at all, it is a useful guide for anyone on any site.

Like this post
lotvic

Likes # 0

I wish I hadn't asked now.

Like this post
bumpkin

Likes # 0

Know what you mean :-)

Like this post
Lazarus The 2nd

Likes # 0

It's been nicked, see this Click here note the First line (That's how it should have been done,

Credit where Credit's Due..

Like this post
Secret-Squirrel

Likes # 0

If this is a case of plagiarism and Chronos is not the original author then it's likely that the Forum Editor will be reluctant to make the original post a sticky in its current form :(

Like this post
iscanut2

Likes # 0

Can't see that Chronus is claiming to be the author..don't see what the problem is or why such a fuss about it. Just good advice !

Like this post
lotvic

Likes # 0

I'm sure Chronos will be sorting it out with FE via email to edit and tidy up this thread. Chronos is a well respected member of forum.

Like this post
nickf

Likes # 0

I agree with iscanut2 , A; it does not matter that it is on other sites , it is still good advice . B; I don't see Chronos claiming authorship , looks more like he has just re-posted .

Like this post
Forum Editor

Likes # 0

I have recently written an updated version of our forum rules, and a guide to forum etiquette. It will shortly be available as a PDF download from a link on the forum pages.

Those of you who have been with us a while will know that I wrote a forum guide some time ago, and that was distributed to anyone who asked for it. In addition we have a full set of forum rules available for anyone to read via the link that sits next to 'Contact the Forum Editor[ at the top of the pages. That version is somewhat outdated now, which is why I decided on a fresh version. It was finished a couple of weeks ago, and is waiting in a queue to be uploaded to the server. We are also going to arrange that one goes to every new forum user upon registration, so nobody can complain they don't have one.

The tips that were posted in this thread are copied from elsewhere, and we don't want to do that. We have our own guide. People tend to get irritated when they see other forum members telling them how to conduct themselves; I get a flood of emails whenever it happens.

Whilst I fully appreciate that your intentions were good we don't want threads being bumped to the top of the list every day by the originator. so I'm going to lock this one now.

Like this post

Reply to this topic

This thread has been locked.



IDG UK Sites

Where to buy iPhone 6 and iPhone 6 Plus in the UK: Launch day price, deals and contracts

IDG UK Sites

Is Apple losing confidence in itself?

IDG UK Sites

Professional photo and video techniques for perfect colours

IDG UK Sites

How (and where) to buy an iPhone 6 or iPhone 6 Plus in the UK. Plus: What to do if you pre-ordered...