Copied from lotvic's post "Most of the keys on the Stickers have been disabled from online activation (that key is different one to the Manufacturers Factory pre-activated key that was used for the original install) and now have to be phone activation."

Sounds like you need Toshiba's OEM code.

Have you tried the auto telephone activation process?

" If you cannot activate Windows Vista over the Internet If you are re-installing Windows or reactivating Windows, the activation process may not be completed successfully when you try to activate Windows Vista over the Internet by using the Windows Activation Wizard. If this occurs, you should activate Windows over the telephone.

To activate Windows Vista over the telephone, follow these steps:

1.Click Start , and then click Computer.

1. Click System properties on the toolbar, and then click 'Click here to activate Windows now' in the Windows activation area.

3.The Windows Activation Wizard starts.

4.Click Use the automated telephone system in the Windows Activation Wizard."

From here.

Apologies if already tried.

onthelimit1 - sounds like your Indian Lady wasn't up to speed!