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A Technical Query regarding Genuine and Spoof Emails


hqharry

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Dear Sir/Madams,

I've been sent what I believe is a genuine email from a company that is concerning to me (it lists my personal details). After making enquiries with them with little feedback and the passing of two months, the company have sent me a response claiming it is a 'spoof email' with a printout of Header information that they use to verify their conclusion. It has taken them two months to respond.
My technical question is regarding Header information. Is it possible this can be copied/pasted/modified, then printed out and sent to me with their response?

I have read a little about Email Spoofing. If it is possible to spoof Emails, then is it possible to make genuine emails look as if they were 'spoofs' if the recipient cannot see the sender's email header information to confirm what the sender says (but had to wait two months for them to give them feedback, and was then sent an extract of Header information to back their claim up)?

I received the email in my yahoomail account. Should I take what the company states as 100% fact, or have I got justifiable reasons to doubt their response as I cannot physically verify their response but have only their word. I feel I'm doubting them because it has taken them two months to reply; the email contains my personal details; the email contains the email signature from their staff member's address it was sent from; and the staff member whom I phoned the very next day said they 'had their back turned when it was sent'.

I can provide specific information if needed, and appreciate any feedback with this.

Kind Regards

H Qadir.

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Woolwell

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One final thing, Post Graduate is normally for those straight out of university. I suggest that you obtained a different qualification (very similar initials) and they issued the wrong certificate. Secondary or Primary Teacher?

Surely you need your PGCE for whenever you apply for jobs.

I still state that your union is the best route.

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lotvic

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To answer you query about producing a print out of anything. With the aid of any basic 'cut n paste' and the correct text font anyone can re-design or design from scratch a sheet of text, pictures etc etc. I'm surprised you felt the need to ask.

Still I am left with the feeling that you are intent on backing them into a corner over this instead of getting yourself re-issued with a genuine certificate.

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hqharry

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Woolwell, its a PGCE Secondary in my specialist subject. Lotvic, thanks for confirming the cut/paste, this is why I'm doubting their statement of it as a 'spoof email' just from the paper extract they've sent; and this is why I feel I need an acknowledgement and apology from the Uni, instead of them trying to mask the issue. All I want is an apology to start with, because the governing body in Scotland are taking the University's word for it and it has been an stressful experience for me verifying contact/enquiries I made with all organisations, trying to find out which member of staff sent the certificate (very time consuming and frustrating). My union can only do so much really.
In England there are many routes to teaching. All routes attain the same rigorous level of QTS. This is followed by an NQT induction year for all. The PGCE is not a mandatory route in England, but is better recognised internationally.

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Woolwell

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hqharry - I understand the routes into teaching very well as many of my family are teachers but the letters PGCE can be misleading. I don't think from what you have stated that you have a Post Graduate Certficate but another qualification.

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lotvic

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I don't rate chances much of any Institution admitting anything to any person personally. That would leave them wide open for legal action. A claim of 'spoof' email and certificate not going through proper channels by a staff member and 'not authorised' seems to be a common get out clause. Personally I would let that go and ask for Certificate that does pass muster.

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hqharry

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I've received independent advice and feedback from an I.T. Tech Support company yesterday. They checked the wording in the extract of the header the Uni sent me, and said it is vague response. The I.P. address in the extract was found to be located in new delhi. From the language in the extract it did seem as though it was possible the email was a spoof. But, the Technician also said the internal workstation at the Uni could have been infected in any case for the email to 'bounce off' other locations/servers to make its header read as 'spoof'. With the content of the email specifically relating to me in detail with the user's email signature, this point argues against the claim it was spoof or spam as they claimed; which also raises the claim of the user's email being hacked into internally or via the website. Workstation and email user security needs to be clarified by the Uni. Also confirmed that with the extract as sole evidence to their claim was insufficient because this could have been 'emulated'; and even if it was not emulated, then the workstation could still be infected to make it seem as though it was a 'spoof' email (when it was genuine). Finally, with a response coming after approx nine weeks using just an extract from the header, is insufficient and vague; and does not prove their claim.

So I wont be letting the email issue go that easy at all.

In relation to the award of the PGCE and confusion of its wording, I'm also trying to find out what I can from the Teaching Agency.

Thanks for your comments.

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