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can,t double click anything.


bobbybluenose
Resolved

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I cannot double click on any files > Programs at all, also lost the option to open when I right click lost msconfig, cannot run avg or spybot,limited downloads I have tried to fix these issues but not getting any ware,just going round in circles,I understand I have a virus which may have changed the registry ,when I right click I get the options > send to >cut >copy >create short cut > delete >rename > properties ,can anydoby point me in the right direction please as I do not have a windows cd therefore cannot format.o/s XP PRO

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SillBill

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Can you download Malwarebytes and let it do a full scan?

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bobbybluenose

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no unfortunately I have tried but wont down load have tried several time from different sites. gets so far then I get a error message .

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SillBill

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Have you got access to another computer or laptop? you may have to download and burn the Kaspersky Rescue Disc 10 to a CD or DVD.

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bobbybluenose

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will try on sons laptop, thanks for your help will post results later .

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SillBill

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If you can get the Kaspersky disc, the download site should explain how to use it, otherwise someone here will talk you through it.

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bobbybluenose

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downloaded Kaspersky disc,no idea were to begin can someone Guid me through it please

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finerty

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have u tried another mouse.

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Jock1e

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Go into safe mode with networking and try and download and run Hitmanpro 3.7

enter link description here

See if that works.

If using I/E go into Internet options.Connections.Lan.Top box should be ticked but if Use a proxy server is ticked underneath it untick it.press Ok and quickly update and run your security programs.

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bobbybluenose

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Tried to run hitmanpro 3.7 in safe mode but not having it, get message c/Documents\downloads hitmanPro -64(1).exe is not valid win32 application,so were next ? i am still running in safe mode netwoking .

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Jock1e

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Ok try this one in safe mode it helped me out on many occasions.

If it asks for payment ignore it and carry on with the scam you get a months free trial.

If the problem is in the host file that will clear it.

Trojan remover

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