Dear Sirs,

I am hoping somebody will have the knowledge to help me with an Nvidia problem.

I was informed yesterday that not only had Nvidia discovered a serious problem with their software but that they had a solution for it,and I should immediately download the file and install it on my computer. As I have an ‘Nvidia GeForce 7600 GT’ graphics card with 256 MB on board ram, with – according to the ‘Nvidia Control Panel’ in my computer’s Control Panel – ‘Driver Version 270.61’ I thought I should do so promptly. But when I tried to update – as I thought my driver – the Nvidia file couldn’t find the previous Nvidia on my computer!!! I just feel that I have done something wrong or that Nvidia have let themselves down by writing a bad bit of software.

Just to let you know what I have done after I download the file – 169 MB!!!! – I got it to run straight away. It installed itself – I think – in the folder which it decided upon and it installed the files. Then it said ‘checking system compatibility’ and then said I didn’t have any Nvidia products on the computer by showing a graphic which had the heading ‘System Check’ and alongside it ‘Nvidia Installer cannot continue’, another heading of ‘License Agreement’ and alongside that ‘The graphics driver could not find compatible graphics hardware’!!

So I then downloaded the file and saved it. Then, today, I went through my hard drive and thought I had found two alternative folders, and tried running the file again. But I got the same result again!

The fact that I appear to have an Nvidia driver on my computer but that Nvidia are so bad at writing updates that their software can not find it, itself is very troubling. There may well be a way of determining the folder that ‘Nvidia Control Panel’ is in from the details listed in their ‘Nvidia Control Panel’, but I can not see how to get at this information, which may be the only way I have of finding out where to install the update.

Any comments/information/advice you could give me would be very gratefully received.