We use cookies to provide you with a better experience. If you continue to use this site, we'll assume you're happy with this. Alternatively, click here to find out how to manage these cookies

hide cookie message
Contact Forum Editor

Send an email to our Forum Editor:


PLEASE NOTE: Your name is used only to let the Forum Editor know who sent the message. Both your name and email address will not be used for any other purpose.

Tech Helproom


It's free to register, to post a question or to start / join a discussion


 

Website email - can't set up a new account


spras

Likes # 0

I work for a small not-for-profit organisation and we're trying to set up a new email account ([email protected]) to supplement our existing account ([email protected]). Currently email is read through gmail - but is not an at @gmail address, it is definitely set up as an @domain.com account (i.e. the organisations own domain).

However, when I log in to cpanel for the domain there is no reference to the account anywhere that I can find. This was confusing, but I thought not necessarily a barrier to doing what I wanted to do. Surely I could just set up the account I wanted and set up Gmail to pick up emails from it. This, however, doesn't work. Any email sent to the address bounce. I tried a catch all solution: turning on forwarding so anything prefixed to @domain.com would forward to the [email protected] account. This doesn't work either, they bounce.

So I cannot for the life of me work out how the previous web admin has set up the email. It's not something I'm particularly experienced with, but imagine it should be rather more straightforward than this. Does anyone have any ideas?

Like this post

Reply to this topic

This thread has been locked.



IDG UK Sites

12 cheapest smartphones of 2015: The lowest-cost smartphones you can buy in the UK. Best budget...

IDG UK Sites

Samsung: King of the Androids (or MWC, at least)

IDG UK Sites

Get free stock photos with Vince Vaughn in them

IDG UK Sites

Apple Maps vs Google Maps comparison review – has Apple done enough to beat its biggest rival?