We use cookies to provide you with a better experience. If you continue to use this site, we'll assume you're happy with this. Alternatively, click here to find out how to manage these cookies

hide cookie message
Contact Forum Editor

Send an email to our Forum Editor:


PLEASE NOTE: Your name is used only to let the Forum Editor know who sent the message. Both your name and email address will not be used for any other purpose.

Tech Helproom


It's free to register, to post a question or to start / join a discussion


 

system restore not working


march

Likes # 0

Hi can anyone help please? running vista, pc seems to be working fine but found but avg found a virus so I thought a system restore would help to remove it so, have been trying to do system restore, get this message after , system restore did not complete successfully an unspecified error occurred during system restore

avg has in virus vault this

IDP. trogan. CA237098 SEVERITY HIGH IDENTITY PROTECTION 10/01/2113

infected -c:\windows\system32\rundell32.exe - file or directory deleted- c:\windows\system32\rundell32.exe - process deleted moved to virus vault- c:\windows\system32\rundell32.exe - file or directory
healed –hkeylocalmachine_\software\microsoft -registry key

could someone point me in right direction to get system restore working please and tell me why it isn’t at moment, is it something to do with avg and virus?

would I be able to just delete the virus in avg? then Can I turn system restore off then take a new restore point if I do delete the virus?

thank you for any help march

Like this post
Fruit Bat /\0/\

Likes # 0

Some ad blockers prevent the green tick from working correctly so don't worry about it :0)

Like this post

Reply to this topic

This thread has been locked.



IDG UK Sites

Best January sales 2015 UK tech deals LIVE: Best New Year bargains and savings on phones, tablets,...

IDG UK Sites

Chromebooks: ready for the prime time (but not for everybody)

IDG UK Sites

2015 visual trends: 20 leading designers & artists reveal what should be inspiring us in 2015

IDG UK Sites

Mac tips tricks & hacks: 10 things you didn't know your Mac could do