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system restore not working

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march

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Posted January 11, 2013 at 9:25AM

Hi can anyone help please? running vista, pc seems to be working fine but found but avg found a virus so I thought a system restore would help to remove it so, have been trying to do system restore, get this message after , system restore did not complete successfully an unspecified error occurred during system restore

avg has in virus vault this

IDP. trogan. CA237098 SEVERITY HIGH IDENTITY PROTECTION 10/01/2113

infected -c:\windows\system32\rundell32.exe - file or directory deleted- c:\windows\system32\rundell32.exe - process deleted moved to virus vault- c:\windows\system32\rundell32.exe - file or directory
healed –hkeylocalmachine_\software\microsoft -registry key

could someone point me in right direction to get system restore working please and tell me why it isn’t at moment, is it something to do with avg and virus?

would I be able to just delete the virus in avg? then Can I turn system restore off then take a new restore point if I do delete the virus?

thank you for any help march

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Fruit Bat /\0/\

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Posted January 11, 2013 at 3:28PM

Some ad blockers prevent the green tick from working correctly so don't worry about it :0)

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