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Acer eRecovery Management (v 8.0.6) stuck at 99%


cab_man

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My Acer laptop (model unknown) seized up so I ran the eRecovery Management program to restore to default. I let it do it's thing as I went to run some errands. I came back 4 hours later (because the program was still running the elapsed time) and the eRecovery was stuck on the last section of the last step (Updating system) at 99%. It's still like that after 2 hours. What can I do to either finish the process or fix my computer outside of the eRecovery Management program?

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Jock1e

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I had one like that with the exact same problem.Stuck at the very end and would not finish.

I ended up having to shut it down by holding the start button.

Every time I restarted it it went back on to the same loop, updating system.

It needed a new hard drive.I did try and do a reformat with XP but that failed as well.

To be in the safe side and there are things you want to save on it Amazon do a caddy for about £4 which you can use to save any photos etc.

Not saying that is your problem just telling you how to save anything in case it is.

Just to add when I did the format it removes the recovery partition so you cannot use that again.

Best waiting till you can get better advice just telling you what happened when I had the same sort of problem.

That was an acer as well.

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cab_man

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Thanks. Unfortunately, the laptop displays the error: bootmgr is missing... press ctrl+alt+del to restart; so I can't access files and such.

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Jock1e

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Can you still check in the Bios and make sure the first boot is the hard drive.

Old dell that I had tried to start with the floppy drive all the time even though there was not a floppy drive on it so it was just a matter of disabling that and making sure the hard drive was the first boot selection.

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cab_man

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It is set to boot from the hard drive.

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Jock1e

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I presume it will not start in safe mode again or the recovery.

The only other thing I can think of is a system repair but you would need the Windows CD for that.

Best waiting till some of the others can give you further advice on how to solve your problem.

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