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change local account to Microsoft account in windows 8


mackers

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Can't connect to Microsoft services to change local account to Microsoft account in windows 8?

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lotvic

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Is this how you are doing it?

Windows 8 How To: Switch Between Windows Accounts and Local Accounts ClickHere

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mackers

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Thanks lotvic. Yes. I don't have a hotmail address and when I click to 'sign up' I get '..can't contact Microsoft Services right now etc.' Have checked network diagnostics and problem can't be identified. At one stage got a 0x800c0008 error message. Even tried a 'clean boot' though I may not have tried all the options on this yet.

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lotvic

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there's a part on Howto Geek about not using a hotmail address, might be of some use.

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Secret-Squirrel

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"got a 0x800c0008 error message"

Apparently that's a general network failure error. Apologies for asking an obvious question, but can the affected PC connect OK to the Internet? If it can, then does your security software have its own firewall? If it does then see if you can temporarily disable it for a while then try changing your account type again.

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mackers

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Have tried disabling firewall and I still get 'Sorry we couldn't connect to Microsoft Services right now. If this problem persists search for 'Network Problems' on the start screen. Done this but still get the same message

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lotvic

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I think I may have some sort of an answer, Have you created a Microsoft Account with your non hotmail address? (lateral thought - you can't sign in to an account that doesn't exist yet)

How would you like to sign in? on Sign Up page

Found this on answers.microsoft.com

"While most Microsoft accounts will probably be associated with an @hotmail.com, @outlook.com, or @live.com email address, you can create a Microsoft account linked to any email address. For example, you could have a Microsoft account linked to your @gmail.com email address"

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lotvic

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On second thoughts, reading your posts it looks as if that is where it fails?

Could it be a Proxy problem?

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Secret-Squirrel

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" Have you created a Microsoft Account..."

That's what the OP's trying to do ;)

Yours is a good idea though. Rather than signing up for a Microsoft account via Windows 8, it may help if the account was created via the appropriate webpage.

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mackers

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Thanks guys. Opened a Microsoft Account via the official web page (and via another PC). Verified the email address but the problem still persists. I reckon its a network proxy problem.

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mackers

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Sorted. Turned out to be a registry problem. A complete system restore was the solution. Of course was easy to this as then laptop was brand new so nothing on it. Thanks again for your help.

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