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Connection to Internet

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rensen

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Posted January 7, 2013 at 9:48AM

I posed this in general forum and was advised maybe best to try helproom. I have just purchased my laptop which has windows 8 on it. Have a wireless router but it connected to Internet briefly and then disconnected me and I cannot get back.

Details: HP G6-2244SA EE2 ISP: Worldwide Group - have not been able to help Wirelss router through NetGear wireless 150 DSL

Can you please help?

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Jock1e

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Posted January 7, 2013 at 2:57PM

If it is your wireless signal you see have clicked on it or double clicked it to let you add your password details.If correct password it should connect to it.

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Secret-Squirrel

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Posted January 7, 2013 at 3:09PM

Sorry to see that nothing's yet worked rensen.

By the way, is your model the Netgear DGN1000 as mentioned by Chronos earlier?

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Chronos the 2nd

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Posted January 7, 2013 at 3:18PM

Any chance you could post a screen-shot of the wireless page of your router? Should look something like this.

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Chronos the 2nd

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Posted January 7, 2013 at 3:37PM

thuhai9 Spam.

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Ian in Northampton

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Posted January 7, 2013 at 6:40PM

Is this possibly a WAP/WEP issue? I've skimmed the previous posts, and this doesn't seem to have come up. When entering a WEP/WAP key, it's a) very easy to get 0 and O or l and 1 mixed up, for example, and b) in my experience, WAP/WEP passwords can also be case sensitive. Sorry if already covered/irrelevant.

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rensen

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Posted January 7, 2013 at 6:50PM

Hi Secret Squirrel It is netgear 150 DSL

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rensen

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Posted January 7, 2013 at 6:51PM

Hi Chronos 2 Have no idea how to post a screenshot o the wifi page of Netgear, sorry

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Secret-Squirrel

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Posted January 8, 2013 at 8:54AM

"It is netgear 150 DSL"

Thanks for that but that's not actually a model number. "150" just tells us that it's a half-speed wireless-N router.

Is this the router you bought your mum? If it is then have a close look at the customer reviews and you'll see that most customers gave it a score of just one star. I've had first-hand experience of this particular model too, and while the modem part of it works well, I found the wireless performance poor and unreliable as well.

There's probably something wrong with the Netgear as you have the same problem with your laptop too. It's also unlikely to be a wireless interference issue because you've tried two different channel numbers. If you can't find a permanent fix for it then the best thing you can do for your mum is to install and leave her with a router that's known to be a reliable performer - this is one that I can personally recommend. Compare its customer reviews with the Netgear.

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rensen

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Posted January 8, 2013 at 9:58AM

Hi Secret Squirrel, my son now not here but will let him know. I did think Netgear was a reputable make but also I see that Amazon charge less as I paid £64.99 for the router. Thing is it was through my ISP, dont know if they will accept it back, not sure. They did also offer a Thomson when I was purchasing. Many thanks I will let my son know your comments and maybe change the router as I think we have tried absolutely everything now.

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