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Tech Helproom


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Urgent help with Windows 8 Crash


lothlann

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Hi, I have a brand new Windows 8 laptop that I am configuring for my mother.

However, it keeps encountering a problem and crashing every few mins.

Can anyone help me? I have limited knowledge about Windows 8 and therefore I am not sure how to find out what caused the crash.

Thanks,

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SillBill

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What do you mean by "configuring"? It should work straight out of the box.

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lothlann

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Nothing major. Mum isn't great with technology so im just installing what she wants, transferring her music etc. Just basic set up stuff really.

I am running a memory diagnostic now to check the RAM but I am not sure how I see the error logs to see why it crashed.

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SillBill

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I'm not really the one to answer W8 questions but are you trying to install something that is incompatible with W8?

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SillBill

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tarbyme

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SillBill

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@ tarbyme

That link is not working.

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lothlann

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Cheers for the replies guys. I will check the compatibility of everything I installed but I think it has just been Office 2010 and Teamviewer.

Here is some data I got from the Event viewer, apologies if it isn't the correct thing:

  • System

    • Provider

    [ Name] Microsoft-Windows-Kernel-Power [ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}

    EventID 41

    Version 3

    Level 1

    Task 63

    Opcode 0

    Keywords 0x8000000000000002

    • TimeCreated

    [ SystemTime] 2013-01-03T20:48:49.344612700Z

    EventRecordID 2000

    Correlation

    • Execution

    [ ProcessID] 4 [ ThreadID] 8

    Channel System

    Computer Jacqui-PC

    • Security

    [ UserID] S-1-5-18

  • EventData

    BugcheckCode 59 BugcheckParameter1 0xc0000005 BugcheckParameter2 0x1903b3000 BugcheckParameter3 0xfffff880195cfbf0 BugcheckParameter4 0x0 SleepInProgress 0 PowerButtonTimestamp 0 BootAppStatus 0

The crash seems random, not when I am doing anything in particular. Also the tool found no problems with the memory.

Thanks,

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iscanut2

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Perhaps take the pc back to where you bought it and ask them to have a look at it for you ?

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