Contact Forum Editor

Send an email to our Forum Editor:

PLEASE NOTE: Your name is used only to let the Forum Editor know who sent the message. Both your name and email address will not be used for any other purpose.

Tech Helproom

It's free to register, to post a question or to start / join a discussion

View Forum Rules | Contact Forum Editor

 

Audio working but still exclamation mark

1 next »

Ian in Northampton

Likes # 0

Posted January 3, 2013 at 5:45PM

I've just installed XP and installed all the drivers. The Realtek audio driver seemed to install fine - 'proven' by the fact that audio works - but in Device Manager, there's still yellow exclamation mark against 'other devices', 'audio device on high definition bus' and 'unknown device'. When I boot, the 'found new hardware' wizard appears. It's a minor annoyance - but I'd still appreciate any thoughts on how to fix it. My initial thought is that it may be something to do with the Intel chipset drivers not having loaded properly, but I don't want to miss with them if I don't have to.

Like this post
Ian in Northampton

Likes # 0

Posted January 3, 2013 at 8:38PM

Unashamed bump (as it was about to drop off the first page...)

Like this post
SillBill

Likes # 0

Posted January 3, 2013 at 8:45PM

It got that far in 3 hours?!

Like this post
Woolwell

Likes # 0

Posted January 3, 2013 at 9:19PM

Onboard sound or sound card?

Like this post
Woolwell

Likes # 0

Posted January 3, 2013 at 9:24PM

Is this toms hardware relevant?

Like this post
Ian in Northampton

Likes # 0

Posted January 4, 2013 at 6:53PM

Thanks guys. It's onboard sound. Woolwell: yes, I think that thread is adjacent to my problem - I suspect reinstalling the mobo/chipset drivers may be appropriate, although why they wouldn't have 'taken' in the first place, I have no idea.

Like this post
Ian in Northampton

Likes # 0

Posted January 4, 2013 at 7:47PM

Hmmm... Reinstalling the mobo/chipset drivers didn't help. I'm wondering (this being a secondhand PC) if there's some random audio device in there that I'm not aware of... Anyone have further thoughts?

Like this post

Likes # 0

Posted January 6, 2013 at 11:45AM

It's been suggested to me that the issue is to do with HDMI audio on my Radeon 6870. I'm thinking of installing the driver here. Anyone see any problems with that? Or have any suggestions? (Other than create a restore point before doing it...) I'm running XP Pro 32-bit.

Like this post

Likes # 0

Posted January 6, 2013 at 12:07PM

It sounds as the HD audio is missing so that you'd get no sound using a HDMI cable to monitor even if set up correctly, unless the Realtek is also HD. I would be inclined to go to the AMD site for drivers plus there are some helpful troubleshooting tips if needed.

Like this post
Ian in Northampton

Likes # 0

Posted January 6, 2013 at 3:46PM

Wow - are we all anonymous now?

It's interesting that Device Manager doesn't show any working audio device - just the two devices with yellow exclamation marks.

Short of reinstalling - again - the Realtek driver, I have no way of knowing whether it's the HD version or not. The version I installed is the version recommended for my mobo, and runs as asussetup.exe. I guess I could try a different version of the Realtek driver, although that makes me slightly nervous as I have a working one.

I have no need for HDMI sound. I just want to solve this (very) minor annoyance.

I looked at the AMD site, but there's no mention of a specific audio driver for the Radeon 6870. I'd rather use an 'AMD-approved' one, but the one I mentioned is the only one I can find.

Hmmm...

Like this post
SillBill

Likes # 0

Posted January 6, 2013 at 3:50PM

PCA seems to be anonymising random users!

Like this post

1 next »

Reply to this topic

This thread has been locked.



Check out PC Advisor's other tech forums

Send to a friend

Email this article to a friend or colleague:

PLEASE NOTE: Your name is used only to let the recipient know who sent the story. Both your name and the recipient's name and address will not be used for any other purpose.