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apple mac air..forgot password

worcesterman47

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Posted December 20, 2012 at 12:12PM

hi all, my son in law has a new apple mac air laptop..he has used it for a few days but now he cannot get past his log in window as he has forgotten his password...could someone please advise as to how he can now get past this..he obviously doeas not want to lose any of his information etc...is there a way to reset his password...i personally have no idea as i use a windows 7 laptop...so if someone could advise it would be greatly appreciated...many thanks in advance

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northumbria61

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Posted December 20, 2012 at 12:18PM

I am not a Mac user but this may help enter link description here

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northumbria61

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Posted December 20, 2012 at 12:19PM

Some suggestions here enter link description here

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worcesterman47

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Posted December 20, 2012 at 12:32PM

many thanks for the links...will try them as soon as he comes home..if anyone else has any further ideas then again they will be greatly appreciated, many thanks again

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northumbria61

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Posted December 20, 2012 at 12:39PM

As suggested in those LINKS you may have to take it into an Apple Store with Proof of Purchase if you fail to rectify it by your own means and there may be a charge for that. Good Luck.

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worcesterman47

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Posted December 20, 2012 at 12:54PM

Will be prepared to pay but hope those links do work ...bit annoying though..lessons to be learnt I think. Thanks again

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worcesterman47

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Posted December 20, 2012 at 3:00PM

Thank you for the help northumbria ...sorted the password problem,he was trying the wrong password but thanks to following the advice in the links you posted we discovered the correct password,now all is fine...many thanks once again

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worcesterman47

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Posted December 20, 2012 at 3:01PM

Thank you for the help northumbria ...sorted the password problem,he was trying the wrong password but thanks to following the advice in the links you posted we discovered the correct password,now all is fine...many thanks once again

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northumbria61

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Posted December 20, 2012 at 4:32PM

Thanks for the feedback - Now WRITE IT DOWN !!

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