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Apple Help


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apple mac air..forgot password


worcesterman47

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hi all, my son in law has a new apple mac air laptop..he has used it for a few days but now he cannot get past his log in window as he has forgotten his password...could someone please advise as to how he can now get past this..he obviously doeas not want to lose any of his information etc...is there a way to reset his password...i personally have no idea as i use a windows 7 laptop...so if someone could advise it would be greatly appreciated...many thanks in advance

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northumbria61

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I am not a Mac user but this may help enter link description here

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northumbria61

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Some suggestions here enter link description here

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worcesterman47

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many thanks for the links...will try them as soon as he comes home..if anyone else has any further ideas then again they will be greatly appreciated, many thanks again

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northumbria61

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As suggested in those LINKS you may have to take it into an Apple Store with Proof of Purchase if you fail to rectify it by your own means and there may be a charge for that. Good Luck.

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worcesterman47

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Will be prepared to pay but hope those links do work ...bit annoying though..lessons to be learnt I think. Thanks again

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worcesterman47

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Thank you for the help northumbria ...sorted the password problem,he was trying the wrong password but thanks to following the advice in the links you posted we discovered the correct password,now all is fine...many thanks once again

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worcesterman47

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Thank you for the help northumbria ...sorted the password problem,he was trying the wrong password but thanks to following the advice in the links you posted we discovered the correct password,now all is fine...many thanks once again

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northumbria61

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Thanks for the feedback - Now WRITE IT DOWN !!

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