We use cookies to provide you with a better experience. If you continue to use this site, we'll assume you're happy with this. Alternatively, click here to find out how to manage these cookies

hide cookie message
Contact Forum Editor

Send an email to our Forum Editor:


PLEASE NOTE: Your name is used only to let the Forum Editor know who sent the message. Both your name and email address will not be used for any other purpose.

Tech Helproom


It's free to register, to post a question or to start / join a discussion


 

Windows won't upgrade properly


TOFF

Likes # 0

I installed W8 successfully about a month ago and all went well. The only recent change I have made is to install Startmenu8 to get a more normal Windows look. Last weekend my computer screen went dark blue and the mouse seemed not to function. I changed batteries and rebooted. However all I got was my desktop with no task bar and no icons. The programmes showed up along the bottom but would not open maximised so I couldn't use them. I have run the diagnostics on F12 at start up. All was ok according to that. I wanted to restore to a previous point so I managed to boot from my CD drive with the recovery disk (W8 version) but it said that both my restore point and image wouldn't work. I therefore tried to do a clean install of W8 but that wouldn't work. It just hung after several hours. I tried the same with W7 but with the same result. My machine came with Vista so I installed that from the Dell recovery disk. This worked. I then tried to upgrade to W7 SP1 (an upgrade which would never install back in the day) from a CD I downloaded off the Windows website. That went on all night with the machine interminably rebooting. Still hung this morning. So I reinstalled Vista as above (clean) and tried to install W7 from the original upgrade CD. This hung also. The reason I haven't gone straight to W8 is that I think I have an image from a few months ago before I upgraded to 8. I've just started restoring from a reasonably W7 image in Vista. Cross fingers but it seems to be working. However, I wanted to do a clean install and wonder why neither W7 nor 8 would complete. Any ideas?

Like this post

Reply to this topic

This thread has been locked.



IDG UK Sites

Where to buy iPhone 6 and iPhone 6 Plus in the UK: Launch day price, deals and contracts

IDG UK Sites

Is Apple losing confidence in itself?

IDG UK Sites

Professional photo and video techniques for perfect colours

IDG UK Sites

How (and where) to buy an iPhone 6 or iPhone 6 Plus in the UK. Plus: What to do if you pre-ordered...