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Tech Helproom


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Good BroadBand Speeds but Poor Ping results!


RISC OS user
Resolved

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I have asked my ISP about slow web pages and poor ping results they have advised the the ping results are ok, but the time for the first hop between the PC and my Routes is where the worst of the time delay occurs, and have advised that I look at my Anti-Virus and Firewall programmes as they may be the reason for the delays. I am using ZoneAlarm Free Antivirus and Firewall (the all in one programme) Spybot and Spyware Blaster, also DoNotTrackMe and Rapport in Firefox. The OS is Windows 7 Home Premium, 64 bit. The PC seems to be slowing down in general, I have run cclean and this has found many problems with the Resgister and cleared them out. Does anyone have some ideas for checking programmes which may slow the ping times. My Broadband speed is averaging 5200mbps which is very good! So some thing must be causing the problems, but what?

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difarn

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I would suggest that you try another Anti-virus (perhaps microsoft security essentials or AVG free) and disable spybot, spyware blaster, do not track me and rapport and see if there is any change. Is your pc wireless or wired? If wireless have you made sure that your wireless adapter driver is up to date?

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RISC OS user

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I am using a wired LAN, and will try the other suggestions, thanks

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rdave13

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Download the ZA removal tool here.. Select the author's download. Brings another page up but ignore. Look to bottom of page and select 'save'. Once you know where the download went then boot to safe mode and run the removal tool. Reboot. Win 7 firewall is good enough. Search for a better Antivirus, AVG or Avast7 for example. Install new Antivirus. Check your ping.

Spybot is benign if you don't use teatimer and will create a hosts file to block unwanted sites. Spywareblaster is similar but uses the registry.

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spuds

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How are you checking for Ping, because some ISP's will ask you to do a precise test that can trace the faults and hold-ups. With my ISP, the results are then sent direct to their engineer base.

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Jock1e

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Bad site from googlegirl,Best not downloading anything from it.

From WOT which is not always correct but better than nothing.

http://www.mywot.com/en/scorecard/scanmyspeed.com?utmsource=addon&utmcontent=warn-viewsc

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onthelimit1

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I've had no end of problems with Rapport, so would ditch that and see if any improvement.

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onthelimit1

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P.S. Tried googlegirl's link - no problem, and gave similar results to scantest.net

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onthelimit1

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'scantest.net'

Sorry - meant speedtest.net.

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lotvic

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I'm a bit wary of scanmyspeed.com as on Whois I get this info:

We have 12 historical records for Scanmyspeed.com. The oldest record dates back more than 1 year. There are at least 6 significant changes. None of the records publish domain name ownership data; they all use a privacy or proxy service.

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Likes # 0

I found I get different ping test results depending on which of my routers I use.

Using the ping test that was at speedtest.net (the ping test seems to have been taken off the site now), both of my 3com routers would fail the ping test. Whereas the Thomson TG585 (suuplied by my ISP) would pass the test with flying colours. In spite of that I use one of the 3com routers as, in practice, it seems to work fine and I prefer the flexibility that the 3com routers give in terms of set-up and security.

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