We use cookies to provide you with a better experience. If you continue to use this site, we'll assume you're happy with this. Alternatively, click here to find out how to manage these cookies

hide cookie message
 
Contact Forum Editor

Send an email to our Forum Editor:


PLEASE NOTE: Your name is used only to let the Forum Editor know who sent the message. Both your name and email address will not be used for any other purpose.

Tech Helproom


It's free to register, to post a question or to start / join a discussion


 

Lost cd rom and usb


jonski
Resolved

Likes # 0

Hi, last week when i got to work and booted up th pc, it came up with start-up error and went through the motions of reloading. All was ok until i tried putting a cd in the cd-rom, and the drive wasnt recognized...I went into device manager and the cdrom was there, but had the exclamatiopn mark next to it...I tried reloading driver, nothing, then i disabled it and rebooted and it found it but couldnt load files.

This morning the usb port seems to have gone off as well, after a cannot start pc window popped up yet again.

Strange thing is that the usb hard drive is working fine, as is the usb wireless keyboard. But my phone isnt charging and something else doesnt work either.

I`m running win7 premium on a packard bell all in one..

Any ideas?

Like this post
onthelimit1

Likes # 0

i disabled it and rebooted

try uninstalling it rather than disabling.

Like this post
jonski

Likes # 0

I tried that, the usb seem to have come back on but the cdrom in device settings says. "Windows cannot initialize the device driver for this hardware. (Code 37)"

Like this post
onthelimit1

Likes # 0

Like this post
onthelimit1

Likes # 0

P.S. No 3 on the list has worked for me several times.

Like this post  
jonski

Likes # 0

Thanks for the info, i`ll have a look or get the IT guy in to do it.

Thanks again John

Like this post
Fruit Bat /\0/\

Likes # 0

No CD/DVD or CD-ROM access is missing error Code 19, Code 31, Code 32, Code 39, or Code 41 Try this if the optical drives are not appearing in My Computer or Device Manager. (This is sometimes caused by the removal of Roxio or other writing software.)

http://www.dougknox.com/xp/utils/XP_CD-DVD-Fix.zip Download XP_CD-DVD-Fix.zip and save this file to your hard drive. Navigate to where you saved it and double click the file to extract the contents. Locate the EXE file you extracted and double click it. A confirmation dialog will appear when the script is done. You may need to reboot for the change to take effect. This utility is only intended for Windows® XP, but also appears to work for Vista and Windows 7. You may need Administrator level access to use this utility. If you do not have Administrator level access, the program will say it is finished, but will not have made any changes.

Similar fixes http://support.microsoft.com/kb/314060/ works for W7 Vista or XP http://aumha.org/downloads/cdgone.zip

or manual fix Run regedit and navigate to registry key HKEYLOCALMACHINE\SYSTEM\CurrentControlSet\Control\Class\ {4D36E965-E325-11CE-BFC1-08002BE10318}. Highlight it and in the right pane, find the Upperfilters and Lowerfilters values. Highlight each one in turn, right click and delete them. Close regedit and restart the computer. If in doubt make a restore point before making changes.

Like this post
jonski

Likes # 0

well the tech guy has had a play and come to the conclusion that the drive is kaput.

Thanks for your advice. John

Like this post

Reply to this topic

This thread has been locked.



IDG UK Sites

Netflix to introduce price increase: New subcribers to start with

IDG UK Sites

Apple financial results: iPhones, iPads & Macs sales for Apple's Q2 2014, plus shares to split

IDG UK Sites

Twitter - not news

IDG UK Sites

See Moo Studios' new animated advert for Blue Moon beer