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Outlook 2010 very, very slow downloading emails

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Pine Man
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Posted December 5, 2012 at 5:31PM

I am running Outlook 2010 as my email program on a PC with Windows 8 and Norton Internet Security 2013.

Normally Outlook works perfectly but every so often it will indicate that I have, for example, 3 emails to download with a combined size of, say, 34kb. It will start to download very, very slowly showing initially about 34b, which increases very slowly indeed but never ever manages to complete the download. They would normally have downloaded in a matter of seconds. My ISP is O2 and if I go to their web mail page the emails download perfectly and instantly.

I have tried disabling Norton Anti-Spam but it makes no difference.

At the moment it is working perfectly:-(

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difarn

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Posted December 5, 2012 at 5:44PM

I came across this in an article that may help:

"Try to enable only the headers

By default, Outlook 2010 downloads both the emails and the attachments for every folder. As a result, users with mailboxes larger than 1 GB may find that Outlook takes a long time to download their messages. Previous versions of Outlook only downloaded the message headers by default. This setting was changed in Outlook 2010 to allow the program to index all content and display information about the emails and attachments each contact has sent Follow these steps to change this setting to only download the message headers to speed up Outlook:

Run Outlook 2010.
Click the Send/Receive tab.
Click Send/Receive Groups and select Define Send.Receive Groups.

This will allow you to edit settings for send/receive groups.

Select All Accounts and click Edit.
Click the Download headers for subscribed folders option.
Click OK.
Click Close.  "
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Pine Man

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Posted December 5, 2012 at 6:39PM

Thanks for that.

I should have said I tried that as well and it loaded the headers instantly but when I tried to download the remainder of the email the same problem arose and they never fully downloaded.

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lotvic

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Posted December 5, 2012 at 10:54PM

electronic snail mail....

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JEB62

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Posted December 13, 2012 at 10:26PM

I am experiencing identical problems. Outlook 2010; Windows 8; Norton and Virgin Media e-mail

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jmfauteux

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Posted December 17, 2012 at 9:45PM

I am experiencing the same issue. Very, Very slow starting at 34b...

I also seem to have a possible related problem; when this occurs, I try rebooting the computer and Windows goes to the "Shutting down" screen and stays there.

I end doing a cold boot with the power button and once I am logged in, doing a restart.

Everything is working again (for a while).

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Pine Man

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Posted December 18, 2012 at 7:30AM

Maybe it's a coincidence but I have dumped Windows 8 and gone back to 7 and haven't had the problem since.

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JEB62

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Posted December 18, 2012 at 4:44PM

I also have the same problem in respect of re-booting the computer. I select restart and it just 'hangs' and I too have to use the power button. A few gremlins in Windows 8. Is this and the e-mail issue connected ? I jus don't know

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jmfauteux

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Posted December 19, 2012 at 10:20PM

I am not running Windows 8.

Windows 7 Pro (32-bit)

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MercuryPA

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Posted January 4, 2013 at 5:08AM

I am experiencing the exact same problem as the original post - except I'm using Norton 360. I'd also love some help!

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nattley

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Posted January 4, 2013 at 9:23AM

The problem seems very strange. Never used Windows 8. But one thing I can suggest here is never disable your Anti-spam program while downloading emails. It's not a right solution. I'll see what I can do here.

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