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Windows update problems service pack 2

eysha1

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Posted December 4, 2012 at 8:33PM

I am running vista on a Toshiba laptop. Windows advised an update so when installing the Vista service pack 2 it ended by saying it had encountered an unknown problem - code 5, whatever that is, so it didn't install. I have been trying to update to internet explorer 9 without luck and did post a help request here but it didn't work unfortunately. I am not wonderful so any help would be grat with easy directions please. Many thanks. E.

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difarn

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Posted December 5, 2012 at 5:51AM

Error code 5 usually crops up when access is denied. Try to install the SP2 again this time right-clicking on the update before you press install and choosing the Run as Administrator option.

If you resolve this then you may find that IE9 will install.

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eysha1

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Posted December 5, 2012 at 5:46PM

Tried right clicking but it doesn't work. Nothing listed for administrator. It only says Copy Update or hide updates. What now?

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eysha1

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Posted December 5, 2012 at 6:34PM

Many thanks. Got it downloaded to my computer and right clicked to run as administrator but it gives the same message -

Windows cannot access the specified device, path, or file. You may not have the appropriate pemission to access the item.

What can i do now?

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eysha1

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Posted December 6, 2012 at 11:46AM

The programme downloads from the site given ok to my download folder on the computer but it won't install as it gives that message. I have AVG.

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eysha1

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Posted December 10, 2012 at 7:41PM

Thanks DR YES, i followed all your isntructions to no avail. I keep getting the same message as above. Added to that i now get 'a script is running on this page that slows down internet explore...' That's new. No idea what to do now apart from maybe a system restore, would that help do you think? I am not getting e-mail to say you have reply either hense the late reply to yo.

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eysha1

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Posted December 10, 2012 at 8:10PM

Also tried a system restore as far back as i could but still tells me i do not have the apropriate permission - again. I am really lost here. Have tried all suggestions and still no good. Any ideas now?

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