We use cookies to provide you with a better experience. If you continue to use this site, we'll assume you're happy with this. Alternatively, click here to find out how to manage these cookies

hide cookie message
Contact Forum Editor

Send an email to our Forum Editor:


PLEASE NOTE: Your name is used only to let the Forum Editor know who sent the message. Both your name and email address will not be used for any other purpose.

Tech Helproom


It's free to register, to post a question or to start / join a discussion


 

firefox keeps failing


johnnyrocker
Resolved

Likes # 0

it has worked fine for some time and just lately the problem i have with it is thatit will work ok on the day of use but when i come to try it later in the day or the next it fails to open, i have un-installed and re installed several times with the same effect prevailing. ie when installed works fine try next day and it will not open. have run several scans with no effect.

IE 8 Xp pro SP3 sygate firewall avg anti virus

Like this post
spuds

Likes # 0

I have Firefox installed on one of my main machines, but over the past two days the webpages have began to crash, with an error message that a detail report will be sent to Firefox.

Haven't done any recent update to Firefox, but seeing this help request, as made me wonder?.

Like the originator of the thread, all checks appear fine.

Like this post
rdave13

Likes # 0

Next time it fails to start try pressing and holding the shift key then clicking on the icon. Firefox should then open in 'safe mode', ie., no add-ons or extensions running. If it opens OK then you will have to apply each add-on/extension one at a time to find the culprit.

Like this post
johnnyrocker

Likes # 0

my thanks for the tips so far will work with them and see how far i get

johnny

Like this post
johnnyrocker

Likes # 0

i have found what may have been a nasty (browser manager?) not listed anywhere but have disallowed it by firewall so will reinstall and see what happens

johnny

Like this post
johnnyrocker

Likes # 0

have downloaded ff18 still will not open.

Rdave holding the shift key only works with pc in safe mode if that helps?

johnny

Like this post
rdave13

Likes # 0

Try installing Chrome and see if you can import your bookmarks. I'd then go to dr yes' link and do a clean reinstall, this would mean removing your profile folder, as well, so you will lose everything, including your passwords, bookmarks add-ons etc. Hopefully you have a written record of your most important passwords.

Like this post
johnnyrocker

Likes # 0

ran malwarebytes which found nothing security centre shows windows firewall on but cant turn off as it says is on by default according to microsoft.

johnny

Like this post
difarn

Likes # 0

I see that you are running FF18 - is this the beta version? Were you running 17.1 before you downloaded this version?

Like this post
johnnyrocker

Likes # 0

difarn yes i was previously running 17 but thought the beta 18 might be a way out of the problem

Jock1e

will try your idea now

thanks to all who have shown an interest

johnny

Like this post
johnnyrocker

Likes # 0

additionally i keep getting a message about a script running which could make machine faulty and would i like to disable it?

johnny

Like this post

Reply to this topic

This thread has been locked.



IDG UK Sites

Best camera phone of 2015: iPhone 6 Plus vs LG G4 vs Galaxy S6 vs One M9 vs Nexus 6

IDG UK Sites

In defence of BlackBerrys

IDG UK Sites

Why we should reserve judgement on Apple ditching Helvetica in OS X/iOS for the Apple Watch's San...

IDG UK Sites

Retina 3.3GHz iMac 27in preview: Apple cuts £400 of price of Retina iMac with new model