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Portable HDD not recognised, sort of

Sparky3327

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Posted November 28, 2012 at 11:10AM

I've just bought a Maxtor 320GB portable HDD with USB 2.0 connection. When I connect it to my PC it appears as an extra drive as it should but that's where the good news stops. When I click on it I just get the message 'Please insert a disk into drive' In properties it says there is no capacity, no free space and no used space. I tried to format it but got the same 'Please insert a disk into drive' message. It claims to be plug and play but I'm sure I must be missing something. Many thanks, S.

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xania

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Posted November 28, 2012 at 11:33AM

HDD May need formatting before you can use it. Try right-clicking on the HHD icon which should give youu the option to format the device.

NB Depenbding upon the size of the HHD, you may want to create more than one partition on your new HHD.

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Woolwell

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Posted November 28, 2012 at 11:37AM

Try a different USB port. It should not need formatting before use. I've not had to do that with my external drives. It could be a duff unit of course.

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Sparky3327

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Posted November 28, 2012 at 11:38AM

Hi Xania, I tried that but just get the insert disk into drive message. S.

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xania

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Posted November 28, 2012 at 11:43AM

I have asked FE to merge your 2 streams

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Fruit Bat /\0/\

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Posted November 28, 2012 at 4:37PM

Look for it in disk management

right click on it in there and initialise and format it.

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