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anti virus software downloads will not install

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westgolf

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Posted November 27, 2012 at 9:02AM

I am running W7.When I download anti-virus software , the download completes but it will not install, goes through the entire install process until the very end & then says there is an error , any ideas please.

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Jock1e

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Posted December 1, 2012 at 5:55PM

See if anything on here helps.

catalyst

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westgolf

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Posted December 1, 2012 at 6:06PM

Thanks for this , but,the remedy requires the original disk, which I cant find, it seems that so many people have had these issues with uninstall of ATI catalyst, please - can anyone tell me how to uninstall this without the disc ? please help.

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Zak

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Posted December 1, 2012 at 6:23PM

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westgolf

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Posted December 1, 2012 at 8:10PM

Thanks for this, revo couldn't do this,just could not do it, searching forums - it seems no one can uninstall ATI catalyst (ever), until I can uninstall this - I cannot restore things from my original W7 cd, any suggestions please ? don't want to re-format unless that's the only final option ? please help ?

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westgolf

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Posted December 2, 2012 at 2:17PM

An update, I retried Revo & it did manage a forced uninstall of ATI catalyst.I then worked through the W7 original cd to re-install as per earlier info - but it came up with errors that just could not be overcome.I finally resorted to a re-format & the computer is back to original / basic W7 installation.Now need to get everything installed & working. Thanks to everyone who assisted.

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rdave13

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Posted December 2, 2012 at 3:31PM

westgolf , sorry to hear it but hopefully you backed up everything. If you have an ATI card then go online for the latest drivers. If it's onboard graphics then the drivers should be on your motherboard drivers disc. It's up to you if you update the gpu drivers via Microsoft update but I'd think twice, in case you get the same problem again. Glad you're sorted (even if it took a re-install!).

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rdave13

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Posted December 2, 2012 at 3:45PM

Another thing you might consider is not to use Avast antivirus. It certainly goes against the grain for me to say this as I've used it for many, many years without problems. Unfortunately Aswil is having problems with Win 8 64-bit as it creates blue screens at times. Yesterday Windows update wouldn't update one until I disabled Avast. That was on Win 8 32-bit.

On an XP machine an update for Avast caused me to force a shutdown but was ok afterwards. So I think they're trying different patches.

I'm sure they will sort it eventually but I'm removing it from all my PCs for now.

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