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Tech Helproom


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anti virus software downloads will not install


westgolf

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I am running W7.When I download anti-virus software , the download completes but it will not install, goes through the entire install process until the very end & then says there is an error , any ideas please.

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westgolf

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Thanks for this rdave13,please continue with the help.I have searched all program files etc , absolutely everything I know to & there is not any remnant of avast or the file you've mentioned.I did this in safe mode.There were some remnants of avg & I deleted these.I did a restart & re-checked everything & found nothing.One of the desktop icons I had lost was google chrome which I was able to start from main menu.It works but always stops working at the very end of any install,downloads complete to the download folder - but any effort to install fails at the very last moment of the install.The dvd/cd player will not auto-play or manually start.It makes the usual noises & there is a quick flash across the screen as if its ok then nothing.I have checked in autoplay & reset to default for autoplay with media player.When I try to open media player from the main menu it wont, IE opens & works - but always stops working at the last moment of an install - just the same as chrome, any more suggestions please ?

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rdave13

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Did the system file checker find anything?

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westgolf

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hi rdave13,can you please clarify on file checker ? I attempted a restore & it would not complete to any restore point , where is file checker ? I can download any browser - no probs, I can surf internet - no probs, I can download software - but not install. The windows fix-it opens & operates - but nothing is improved or repaired.when I attempt to install software - using any of the browsers it says it stops working ?

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iscanut2

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Have you tried repairing the Windows Installer ?

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rdave13

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rdave13

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One thing I would do before trying more repair options is to backup all your documents, mail favourites etc. onto a usb flash drive. Just drag and drop, seeing as the DVD drive isn't working. Try the system file checker and Google iscanut's suggestion of trying a repair of the Windows Installer.

If all fails then a repair might be necessary. Have a look at this article but be aware that any repair carries a risk. click here.

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westgolf

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Hi rdave13,thanks for all of your efforts, the command-prompt showed up 100 corrupt/errors, I ended up with the use of my W7 disc, its looking fine - but ; I go on line for latest updates & an ATI catalyst install manager uninstall is required ... which I cannot do, I cant find the original disc (which I had) & I cant progress, its a nightmare, please can you advise / suggest, with this sorted I may be able to get the re-install sorted ... again , many thanks...

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westgolf

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Thanks for this , but,the remedy requires the original disk, which I cant find, it seems that so many people have had these issues with uninstall of ATI catalyst, please - can anyone tell me how to uninstall this without the disc ? please help.

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Zak

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westgolf

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Thanks for this, revo couldn't do this,just could not do it, searching forums - it seems no one can uninstall ATI catalyst (ever), until I can uninstall this - I cannot restore things from my original W7 cd, any suggestions please ? don't want to re-format unless that's the only final option ? please help ?

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