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Toshiba Laptop Screen Problem


Chris Webster

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Hi all,

A friend has asked me to take a look at his mums laptop as the screen keeps going 'funny'.

The laptop works fine for a few minutes then the screen starts getting lines and blocks all over it.

The only thing I can liken it to is in the Matrix film when all the data starts streaming down the screen.

Also the laptop decides to restart itself every now and again too.

I managed to do a virus and malware scan and both came up clean

I've taken 2 photos of the screen and put them on my Flickr account to show how the screen looks, link below.

http://www.flickr.com/photos/76369868@N02/sets/72157632092798006/

Any ideas gratefully received,

Regards,

Chris.

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Chris Webster

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Sorry, forgot to put laptop details,

Toshiba Satellite L500-1DT

W7 Home Premium.

Regards,

Chris.

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Marg7

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As the laptop is also restarting it may be a hardware problem with the graphics card/chip.

But just to check first for driver problems try starting the laptop in safe mode which just loads basic drivers to see if it's still happening.

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onthelimit1

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Have you a normal PC monitor you can plug it into? That would help determine if the problem is with the chip or with the video cable, connection or screen.

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john bunyan

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At worst a new screen fitted is about £100

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Chris Webster

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Marg7,

I started in safe mode and left it running for quite a while, the laptop never restarted itself and the screen was fine.

Regards,

Chris.

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onthelimit1

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Hmmm - if the screen stayed stable in safe mode, that would appear to suggest the fault is with the graphics chip.

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Marg7

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Safe mode loads basic video drivers at a lower resolution. It's possible it's a driver problem and the drivers need uninstalling and reinstalling. It's certainly worth a shot doing that next.

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Marg7

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In case you need it here's a link with info on installing video drivers in safe mode http://www.ehow.com/how5841450install-video-drivers-safe-mode.html

You usually need to remove any software for the video driver before reinstalling. check the manufacturer's site for instructions on removal.

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Marg7

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sorry something happened to my link so posting again click here

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Fruit Bat /\0/\

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Agree if its stable in safe mode then its a driver problem - reinstall or update the graphics driver.

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