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Toshiba Laptop Screen Problem
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Posted November 24, 2012 at 11:28PM
Hi all,
A friend has asked me to take a look at his mums laptop as the screen keeps going 'funny'.
The laptop works fine for a few minutes then the screen starts getting lines and blocks all over it.
The only thing I can liken it to is in the Matrix film when all the data starts streaming down the screen.
Also the laptop decides to restart itself every now and again too.
I managed to do a virus and malware scan and both came up clean
I've taken 2 photos of the screen and put them on my Flickr account to show how the screen looks, link below.
http://www.flickr.com/photos/76369868@N02/sets/72157632092798006/
Any ideas gratefully received,
Regards,
Chris.
Likes # 0
Posted November 24, 2012 at 11:33PM
Sorry, forgot to put laptop details,
Toshiba Satellite L500-1DT
W7 Home Premium.
Regards,
Chris.
Likes # 0
Posted November 25, 2012 at 8:25AM
As the laptop is also restarting it may be a hardware problem with the graphics card/chip.
But just to check first for driver problems try starting the laptop in safe mode which just loads basic drivers to see if it's still happening.
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Posted November 25, 2012 at 9:36AM
Have you a normal PC monitor you can plug it into? That would help determine if the problem is with the chip or with the video cable, connection or screen.
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Posted November 25, 2012 at 10:42AM
At worst a new screen fitted is about £100
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Posted November 25, 2012 at 7:39PM
Marg7,
I started in safe mode and left it running for quite a while, the laptop never restarted itself and the screen was fine.
Regards,
Chris.
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Posted November 25, 2012 at 10:33PM
Hmmm - if the screen stayed stable in safe mode, that would appear to suggest the fault is with the graphics chip.
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Posted November 25, 2012 at 10:39PM
Safe mode loads basic video drivers at a lower resolution. It's possible it's a driver problem and the drivers need uninstalling and reinstalling. It's certainly worth a shot doing that next.
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Posted November 25, 2012 at 10:51PM
In case you need it here's a link with info on installing video drivers in safe mode http://www.ehow.com/how5841450install-video-drivers-safe-mode.html
You usually need to remove any software for the video driver before reinstalling. check the manufacturer's site for instructions on removal.
Likes # 0
Posted November 25, 2012 at 10:54PM
sorry something happened to my link so posting again click here
Likes # 0
Posted November 26, 2012 at 8:41PM
Agree if its stable in safe mode then its a driver problem - reinstall or update the graphics driver.
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