We use cookies to provide you with a better experience. If you continue to use this site, we'll assume you're happy with this. Alternatively, click here to find out how to manage these cookies

hide cookie message
Contact Forum Editor

Send an email to our Forum Editor:


PLEASE NOTE: Your name is used only to let the Forum Editor know who sent the message. Both your name and email address will not be used for any other purpose.

Tech Helproom


It's free to register, to post a question or to start / join a discussion


 

Seagate GoFlex Portable Hard Drive Failure


sousieanne

Likes # 0

I have a Seagate FreeAgent GoFlex USB 2.0, 500GB portable hard drive which suddenly stopped working while I was using it. The power's on and it's recognised in the USB slot (the light on the drive is illuminated) but it isn't recognised as a drive in Windows Explorer. (am using Windows 7). It shows up in Device Manager but not in Disk Management.

Any help on how I can try to retrieve the documents and photographs stored on this device?

Like this post
Graphicool1

Likes # 0

Open Win 7's 'Control Panel' click the icon for 'Devices and Printers'. See if it's showing in there. I had a problem a few weeks back, when Win 7's 'My Computer' wasn't showing 4 of my external hard drives. But were seen in 'Device Manager' and in 'Devices and Printers'. I had to give them new letters.

Like this post
Fruit Bat /\0/\

Likes # 0

make sure in device manager show hidden devices is ticked Uninstall all instances of the drive in device manager and scan for new hardware and reinstall.

Like this post
woodchip

Likes # 0

try a different USB socket

Like this post
sousieanne

Likes # 0

Have tried different USB sockets and also a different PC

Like this post
woodchip

Likes # 0

Try TestDisk on the drive Click Hear

Like this post

Reply to this topic

This thread has been locked.



IDG UK Sites

Best Black Friday 2014 tech deals UK: Latest bargains on phones, tablets, laptops and more this...

IDG UK Sites

Tech trends 2015: 3D printing grows up

IDG UK Sites

10 mind-blowing Oculus Rift experiments that reveal VR's practical potential

IDG UK Sites

Black Friday 2014 UK: Apple deals, Amazon deals & other Black Friday tech offers